Job Description

TITLE: TECHNOLOGY HELP DESK SERVICES LOCATION: SPRING MILLS, PA DURATION: (FULL-TIME) SCHEDULE- MONDAY TO FRIDAY    QUALIFICATIONS

• Technical knowledge and experience with the operation, maintenance and repair of inulti-media equipment, computer hardware (peripherals) and network systems required; At and/or CNA/MCP certifications preferred.
• Expertise in Microsoft Professional Office Suite, Exchange, and other relevant applications software and operating systems required.
• Effective communication and interpersonal skills with a customer oriented approach required.
• Evidence of commitment to ongoing professional and technical development.
• Ability to multitask, meet deadlines, work independently and with others.
• High School diploma or (GED) required.
• Associate/technical degree or bachelor's degree in a related field preferred.
• Alternatives to the above qualifications may be considered as appropriate.

MAJOR RESPONSIBILITIES:

• Provide end user technical support including troubleshooting problems related to the LAN, PCs and peripherals and multi-media equipment and software.
• Install and test new software; develop appropriate training materials and coach individual employees; function as a member of the district technology and building administrative management teams assisting in identifying and implementing information technology systems to enhance and support the district's mission.

SCOPE OF DUTIES:  

• Provide daily help desk support at High School and other buildings as necessary.
• Provide assessment, develop a training plan and conduct induction training for all new employees consistent with the positions required technology skill set.
• Assist in identifying a technology skill set for each employee position.
• Implement and maintain a help desk to record and analyze system problems and user performance.
• Develop and maintain an information system and database to identify organizational training and individual support needs.
• Institute a training, coaching and support program using in-house and external resources to enhance employee use of information technology.
• Prepare and configure PCs and related peripherals for new staff and those staff\ members whose computer has crashed.
• Maintain an up-to-date inventory of all software, licensing requirements and expiration dates; create and maintain an inventory database of audio visual and computer equipment.
• Serve as a member of the professional development and technology committees.
• Monitor and intervene, as necessary, abuse of network, illegal files stored on server, abuse of internet privileges, unacceptable use of network account, unauthorized software (including all computer/video games).
• Complete repairs and maintenance of equipment including: circuit board inspections, Audio/Video connections on recording equipment, soldering, lust removal, function testing, head cleaning in VCRs and camcorders, replacement of faulty equipment, repair damaged software installations, updating clients / servers with newest updates and service packs, etc.
• Requisition new technology including A/V hardware/software, wireless broadcasting for sporting events and major performances, etc.
• Provide assistance in the setup and scheduling for equipment for videotaping concerts and major events; Provide support for editing video into appropriate format for students and faculty to use, complete VHS to DVD transfers, etc.
• Establish and maintain security of all technology assigned at the high school.
• Perform other duties as assigned by the District Technology Coordinator and High School Principal.

  ANKITA ZINGTA I TALENT ACQUISITION SPECIALIST Cogent Infotech Corporation 1035 Boyce Road, Suite 108      Pittsburgh, PA  15241 Ph:  412-308-5046 (Ext:541) ANKITA.ZINGTA@COGENTINFO.COM  WWW.COGENTINFO.COM For Open Jobs: - Open Jobs