ARE YOU INTERESTED IN BEING PART OF A MOTIVATED AND FUN TEAM THAT STRIVES TO HELP OUR MEMBERS WITH THEIR FINANCIAL NEEDS AND PROVIDE PARTNERS WITH COMPETITIVE PERSONAL DEVELOPMENT?

ARE YOU LOOKING FOR A POSITION THAT IS BOTH INSPIRING & FULFILLING? ARE YOU A SELF-STARTER THAT IS MOTIVATED BY HELPING OTHERS AND MAKING A DIFFERENCE IN THE LIVES OF MEMBERS AND PARTNERS? DO YOU HAVE A PROVEN PASSION FOR DEVELOPING YOUR PARTNERS? DO YOU ENJOY A FAST PACED WORK ENVIRONMENT?  DO YOU ENJOY WORKING WITH A FUN, MEMBER SERVICE DRIVEN TEAM OF PARTNERS EVERY DAY?

WOULD YOU LIKE AN OPPORTUNITY TO MAKE A DIFFERENCE IN THE NORTHWEST COMMUNITY BY ASSISTING MEMBERS AND PARTNERS WITH MAKING A TRANSITION FROM A TRADITIONAL MEMBER CENTER TO A DIALOG & PTM DRIVE THRU MEMBER CENTER?

IF THIS IS WHAT YOU ARE LOOKING FOR, NORTHWEST MEMBER CENTER IS LOOKING FOR YOU! WE ARE LOOKING FOR AN ASSISTANT MANAGER THAT IS FLEXIBLE, MOTIVATED, HAS EXCELLENT MEMBER SERVICE AND TIME MANAGEMENT SKILLS, AND LEADS THROUGH CHANGE TO HELP MOTIVATE THE TEAM TO EXCELLENCE.

DON'T PASS UP THIS OPPORTUNITY TO BECOME A NORTHWEST STAR, APPLY TODAY!

The Member Center Assistant Manager assists in all aspects of managing the Member Center, and has direct supervisory responsibilities for member service operations, which may include member service, cash, facilities, audits, security, and relationship building. The Assistant Manager is second-in-command of the member center and during absences of the manager will act as Member Center Manager.

1. Assists the Member Center Manager in overseeing a member center operation that is adequately staffed with well-trained and motivated Partners performing in a safe and sound manner according to applicable practices, regulations, laws, and procedures while providing Members with extraordinary Member service. (40%)
2. Supervises, schedules, consistently coaches, regularly reviews, and develops for advancement, Member Center Partners. (25%)
3. As a working manager, assists in other Member Center roles as needed. Identifies opportunities to expand members’ relationships with the credit union by recommending appropriate products and services. Educates and trains Members on how to utilize convenient services, including PTM technology where applicable, and encourages increased use of the cooperative while deepening member relationships. (25%)
4.  Performs other duties as assigned including representing WPCU at community and public events (if required by market). (10%)

Required Skills

1. High School Diploma or GED required. Associate’s Degree preferred.
2. At least two years in the retail financial services industry is required.
3. Previous supervisory skills are preferred but not required (this is an entry-level supervisor position).
4. Must be familiar with member experience operations.
5. Must be able to learn and use a variety of software applications such as Microsoft Office and the credit union’s core processing systems.
6. EXTERNAL CANDIDATES: PREVIOUS MANAGEMENT IN A FINANCIAL INSTITUTION REQUIRED.

Required Experience

1. High School Diploma or GED required. Associate’s Degree preferred.
2. At least two years in the retail financial services industry is required.
3. Previous supervisory skills are preferred but not required (this is an entry-level supervisor position).
4. Must be familiar with member experience operations.
5. Must be able to learn and use a variety of software applications such as Microsoft Office and the credit union’s core processing systems.
6. EXTERNAL CANDIDATES: PREVIOUS MANAGEMENT IN A FINANCIAL INSTITUTION REQUIRED.