Fraud Prevention Investigator - Auburn Hills, MI #187749 Add to Bookmarks Refer a Friend Share Auburn Hills, MI Functional Group Compliance/Security/Fraud/Risk Full-time Full-time Job Description Fraud Prevention Investigator The Fraud Prevention Investigator role is responsible for accumulating information regarding initial stages of investigation including basic information relative to type of issue involved, identities of the parties involved, types of evidence which may be collected, and preparation of initial reports. This role will also form and express opinions regarding the likely course of further investigation. Position Competencies Successful incumbents possess business acumen, strategic agility, organizational agility, problem solving skills, decision quality, command skills, interpersonal savvy and presentation skills. Position Responsibilities: * Work to detect various fraud schemes (kiting, structing, skimming, elder abuse, etc.) and characteristics of red flags. * Work with various research and investigative software programs. * Accurately and thoroughly document event comments and all investigative steps, in compliance with department procedures and standards. * Accurately identify and submit timely Suspicious Activity Reports (SARs), and Management Notifications with supervision. * Interact with business units, customers, and outside agencies to communicate fraud situations and recommend action steps. * Take appropriate action steps to protect Comerica's assets and minimize losses, with supervision. * Research and investigate both new and pending claims concurrently, with management supervision, while adhering to all department and regulatory standards. * Learns and complies with Regulation E, Mastercard rules, and Comerica Terms and Conditions. * Familiarization with fraud trends surrounding unauthorized Card (ATM, POS, and Signature) activity. * Performs on-line charge-off process using the appropriate general ledger, and cost center options. Travel Travel is not required of this position. Relocation Relocation assistance is not provided for this position. Qualifications * Bachelor's degree from an accredited university OR High School Diploma (or the Equivalent) and 2 years of combined bank and fraud experience * 2 years of customer service experience * 2 years of experience utilizing Microsoft Office Products incliuding Word, Excel and PowerPoint Work Schedule 8:00 AM - 5:00 PM Monday - Friday Work Location(s) Financial Svcs Ctr-Auburn Hill Fraud Prevention Investigator - Auburn Hills, MI Auburn Hills, MI Full-time Compliance/Security/Fraud/Risk 187749 316