At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Part of a global Corporate Affairs & Communications (CA&C) team and reporting to the Director, Public Affairs & Communications, this position is responsible for helping to manage a wide range of communication activities for global strategy and enablement teams within the Global Servicing (GS) team at American Express.

How will you make an impact in this role?

The Manager, Public Affairs & Communications, will help craft compelling executive communications for senior leaders within one of the large, Global Servicing organizations and develop and execute global forums and communication approaches that engage and inspire colleagues. The Manager will also create strategic communication and change management plans for a variety of initiatives across all servicing teams.

Working as part of a broader team, the Manager will also contribute to the development of effective public relations and social media strategies. In addition, the Manager will also support customer crisis response activities and other customer communications, as well as select high-profile external speaking engagements for key executives.

This multi-faceted role requires a creative and flexible self-starter who has a broad range of communications experience, can work independently and as part of a team. The role also works closely with client executive offices and other internal teams to help develop impactful global strategies and communication approaches that promote the American Express brand and culture both internally and externally.

Responsibilities:

• Maintain relationships with clients/executives within the organization, providing internal and executive communications support for town halls, executive engagement programs, organization announcements, and leader forums.
• Lead communications planning for the rollout of initiatives and changes across frontline teams. Serve as a liaison with other support groups as needed.
• As part of a broader external/PR team, work with other communications colleagues to promote how American Express’s servicing is a competitive advantage for the company.
• Develop creative and impactful global communication strategies and communication approaches that engage colleagues and keep them informed of business priorities.
• Counsel leaders on how best to develop and rollout communications plans.
• Evaluate and support external speaking engagements for senior leaders.
• Identify unique and newsworthy opportunities to promote the business.
• Help manage select senior executives’ LinkedIn, including advising on the right type of content for the channel and writing copy to amplify relevant news moments.
• Contribute to broader communications efforts, including news and feature content for the intranet site, as well programs that recognize colleagues.
• Help manage external resources, including PR agency, designers, and/or freelancers.

Minimum Qualifications:

• A minimum of 5+ years corporate communications or public relations experience
• Proven ability to create and implement effective employee communications plans serving broad or global audiences.
• Ability to craft media pitches, draft content for social media, develop media FAQs and other materials, and provide monitoring support.
• Strong writing and editing skills, including experience writing/editing features for the web/blog, organization announcements, and other types of business updates.
• Innovative and flexible individual who is comfortable in a fast-paced environment and can quickly adapt as needed.
• Creative, self-motivated team player, with proven ability to effectively collaborate with others.
• Ability to counsel senior leaders and influence others as a communications consultant.
• Strong verbal and presentation skills.
• Excellent judgment. Knows when to ask for help.

Preferred Qualifications:

• Experience working in crisis situations a plus.
• A creative eye: web/graphic design, video editing, or photography a plus.

Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.