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Internship Product Support Specialist

Computershare

Internship Product Support Specialist

Canton, MA
Internship
Paid
  • Responsibilities

    INTERNSHIP: Product Support Specialist **_INTERNSHIP: Business

    Analyst_** _ _ Business Summary: Computershare is a global market leader in transfer agency and share registration, employee equity plans, mortgage servicing, proxy solicitation and stakeholder communications. We also specialize in corporate trust, bankruptcy, class action and utility administration, and a range of other diversified financial and governance services. Founded in 1978, Computershare is renowned for our expertise in high integrity data management, high volume transaction processing and reconciliations, payments and stakeholder engagement. Many of the worlds leading organizations partner with us to streamline and maximize the value of relationships with their investors, employees, creditors and customers. Computershare is represented in all major global financial markets and has over 16,000 employees worldwide who are key to delivering exceptional value and outcomes. Our career opportunities span many business units, including Computershare Loan Services and Kurtzman Carson Consultants join our growing team of financial services professionals! Job Summary: As the Business Analyst -you will be responsible for assisting with multiple projects within the team. The Business Analyst will assist in the management and tracking of enhancements, assess opportunities to improve usability of existing tools as well as research, analysis and preparation of business related reporting. They must be able to communicate with all areas of the company. They will assist with the release management process as established by Computershare and ensure that all new products and services are communicated internally and externally. Position Responsibilities & Essential Functions: * Project Management - responsibilities include assisting with the coordination and completion of projects within scope as well as the preparation of management reporting and project status. The candidate will work directly with internal and external clients to determine and agree on the scope of the project in conjunction with the product owner.

    • SharePoint - Assist in the maintenance of a central repository of Product Information on SharePoint. Update the product release calendars, product release project plans, user guide and communications plans for assigned projects. Assess opportunities to improve usability and functionality of Product Information on SharePoint. * Reporting - Assist with research, analysis and report preparation for business related reporting. Assist in generating data required for reporting on our projects to determine profitability, expense and long term effectiveness. Create and document process/procedures for analytical reports. * Other duties or tasks as assigned by management. The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Skills and Experience:**** Excellent Excel proficiency to include pivot tables, vlookup, formulas and other advanced Excel functionality Education: High school diploma or general education degree (GED) Computer Science / IT / IS major preferred Language Ability: Ability to read/comprehend simple instructions, short correspondence, and memos; write simple correspondence; effectively present information in one-on- one/small group situations to customers, clients, and other employees of the organization. Mathematical Ability: Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance. ** ** Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to talk or hear. The employee is frequently required to sit, stand, walk, and reach with hands and arms, and use hands to finger, handle, or feel. The employee may occasionally have reason to lift up to 10 pounds. The vision requirements include close and distant vision. Computershare is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law. This job specification should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions and perform any other related duties as may be required by business needs and communicated by their supervisor****_._ **Primary Location: **United States **Work Locations: ** **Job: **Administration **Organization: **Computershare Limited **Job Posting: **Apr 10, 2018, 9:20:38 PM
  • Industry
    Human Resources