Long Term Care Assessment and Referral Specialist Conduent 2,193 reviews

• Baton Rouge, LA Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve. We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world. Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning
• Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at www.conduent.com. In office position Monday -Friday Must Haves: * Bachelors degree in Human services in a human services field with a minimum of one year experience in social and/or human services, preferably working with the elderly and disabled adult population * LOCET certified preferred Responsibilities: * Complete intake process for requestors for Louisiana long-term care programs: * Community Choices Waiver * Long Term Personal Care Services * Adult Day Health Care Waiver * Program for All Inclusive Care for the Elderly * Nursing Facility * Non- OAAS Community Resources Complete Level of Care Eligibility Tool (LOCET) and other applicable assessments Handle incoming and outgoing phone calls to waiver and long term- personal care services (LT-PCS) requestors and recipients UseConduent and DHH databases to input and update requestors and recipients information and track application process for DHH long-term program options Perform post assessment tasks relocated to LOCET mailing and follow-up for EDA and ADHA requestors Make appropriate referrals for non-OAAS community services Participate in appeals hearings Participate in continuous quality improvement (CQI) process Provide consultation and assistance with application processes Participate in on-going departmental andConduent training activities Handle TTD/TTY (telecommunications for the hearing impaired) assistance calls Provide prompt, professional customer service to ensure that all necessary information is covered and gathered from requestors in a clear, consistent, and professional manner Specialized Knowledge and Skills Required: Working knowledge of and experience in: * Office of Aging and Adult Services (OAAS) * Bureau of Health Services Financing (BHSF) * Department of Health and Hospitals (DHH) * Office of Citizens with Development Disabilities (OCDD) * Medicaid * Home and Community Based Services (HCBS) Knowledge of medical and developmental disability terminology Excellent, proven skills in: * Social assessment and evaluation * Written and verbal communication skills * Task and project organization * Word processing and relevant computer applications * Customer relations and service * Leadership and motivation Strong, demonstrated ability to: * Maintain strict confidentiality * Work independently and autonomously * Remain flexible and composed under pressure * Ability and willingness to travel Performs all other duties as assigned. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. 8 hours ago - save job - original job Apply On Company Site Other jobs you may like Long Term Care Assessment and Referral Specia... Conduent - Baton Rouge, LA 8 hours ago Physician Referral Specialist - Jeff Highway Ochsner Health System - New Orleans, LA 30+ days ago * Jobs at Conduent in Baton Rouge, LA Conduent Conduent 2,193 reviews Conduent is more than just the worlds largest business process services company. Were changing the way businesses and governments interact... Let employers find you Thousands of employers search for candidates on Indeed Upload Your Resume