Job description

At HSBC, the health and well-being of our employees remains of utmost importance. Many of our roles are permitted to work from home (in states in which HSBC is licensed to operate) until further notice. Upon resumption of normal operations, this role may be performed at our Buffalo, New York office.

The Client Relationship Support Manager position is a dynamic and evolutionary role interfacing with Commercial Banking clients that have global banking needs. The role is part of a diverse team of talented individuals located throughout the US. As a central point of contact for the front office, the role partners with the Relationship Management team and key stakeholders to support HSBC’s purpose of opening up a world of opportunity and ambition to be the preferred international financial partner for our clients. Work-life balance and flexibility is highly encouraged and supported in a hybrid environment. The Client Relationship Support Manager role offers career development and advancement opportunities by supporting and empowering the role holder to enhance and develop future skills.

About Us

HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfill their hopes and realize their ambitions.

You will be responsible for:

• Project managing and coordinating client onboarding requests, kyc renewals, international affiliate reviews, remediation initiatives, and special projects.

• Managing Actionable Intelligence portfolio monitoring surveillance triggers to mitigate financial crime and other bank risks.

• Supporting the Relationship Management team, enabling them to deliver the optimum contribution towards the Annual Operating Plan (AOP), improve client engagement, maximize operational efficiency, and allowing the team to spend more time with clients and grow income.

Requirements

Employment eligibility to work with HSBC in the U.S. is required as the company will not pursue visa sponsorship for these positions.

• Commercial Banking and/or Customer Due Diligence experience preferred

• Detail oriented with strong project management capabilities

• Strong research and analytical risk management skills

• Excellent communication and customer service/client facing skills with the ability to interact effectively with internal and external clients

As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming, diverse and inclusive work environment. You will be empowered to drive HSBC’s engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You’ll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

In our world, you’ll build a career unlike any other. With 200,000 employees and 40 million clients across the globe, we give you greater opportunities, clearer purpose and more meaningful growth. You can be different too. Here, everyone belongs. Skills are the priority, not what you’ve studied. Through structured development programs and so much more, even you’ll be surprised to learn whether you thrive more in our digital labs or on a trading floor. Whether you’re an investment banker, relationship manager or researcher, you’ll shape your path and enjoy all the benefits that come with being part of something bigger.