Job Description

This is an in-office position based out of Ent Credit Union Headquarters in Colorado Springs. This is not a remote eligible position.

As the Credit Card Collection Specialist Jr., the position is responsible for assisting members and helping them through their Financial Hardship, ensuring accounts are charged off in a timely manner to make sure Ent is in compliance with NCUA, and to help minimize Ent's exposure to risk and loss while ensuring a maximum return to its members by following the Collection Department Policies and Procedures as well as adhering to State and Federal Laws.

Essential Functions

• Perform a Consultative collection role: Place outbound calls to members, Co-borrowers, Joints, and Authorized users using various resources, and negotiate payment arrangements, negotiate payment options (i. e. , automatic transfers/bill pay/payment by phone, etc. ) Facilitate Collateral Protection Insurance and posting issue resolutions, and assist with hardships.
• Perform file maintenance on credit cards for both consumer and business accounts: Charge off the cards each month. Power Of Attorney Debt Settlement. Workout Requests. Settlement Requests on Charge off and Pre-Charge off Requests.
• Daily Operational Tasks: Work Akcelerant Tasks. Work CRM cases. Work Velera Reports. Work Secured messages.
• Collections Support: Work with Probate, Bankruptcy, Charge off, and Credit Reporting as needed to support general Collections operations.
• Vendor Support: Assist with ad hoc credit card assignments from vendors.
• Bank Secrecy Act: Remains cognizant of and adheres to Ent policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Qualifications

Minimum Formal Qualifications for this Position

• High School Diploma/G.E.D. or equivalent.
• 2+ years' Collection/Financial Customer Service Experience. Required
• 1+ years' Credit Card Collection experience. preferred

Technical or Specialized Knowledge/Skills:

• Knowledge of how to manage and protect confidential member and financial information with discretion and professionalism.
• Skill with Microsoft Excel and Word for tracking, reporting, and communication tasks.
• Skill with customer service and interpersonal communication, emphasizing empathy and problem-solving.
• Ability to use general computer applications, including financial and case management systems.
• Ability to quickly learn new information, adapt to change, and apply coaching in a fast-paced environment.
• Knowledge of FDCPA (Fair Debt Collection Practices Act) and TCPA (Telephone Consumer Protection Act) compliance requirements.
• Knowledge of financial instruments and the ability to perform accurate financial calculations.
• Ability to communicate clearly in writing and verbally, and to effectively manage multiple tasks simultaneously.

Certifications Required:

• None

Environmental, Physical and Psychological Requirements

• Standing - Occasionally
• Walking - Occasionally
• Sitting - Frequently
• Lifting - Rarely (40 Lbs)
• Carrying - Rarely
• Pushing - Rarely
• Pulling - Rarely
• Balancing - Rarely
• Stooping - Rarely
• Kneeling - Rarely
• Crouching - Rarely
• Crawling - Rarely
• Reaching - Occasionally
• Handling - Occasionally
• Grasping - Occasionally
• Feeling - Occasionally
• Talking - Frequently
• Hearing - Frequently
• Repetitive Motions - Frequently
• Eye/Hand/Foot Coordination - Occasionally
• Noises louder than normal speaking volume - Occasionally
• Temperature Changes - Rarely
• Atmospheric Conditions - Rarely

Additional Information

This is an in-office position based out of Ent Credit Union Headquarters in Colorado Springs. This is not a remote eligible position.

The pay range for this position is: $23.36 to $25.82 per Hour (S12)

Final compensation for this position will be determined by various factors such as relevant work experience, specific skills and competencies, education, certifications, and internal pay equity.

This position is eligible for a monthly incentive plan.

Benefits Summary Sheet

At Ent Credit Union, we offer a comprehensive benefits package, including:

• Health Benefits: Affordable insurance, 24/7 doctor access, and a nationwide provider network.
• 401(k): 3% automatic contribution after three months, plus up to 6% matching.
• Paid Time Off: During your first year, enjoy 16 days of paid time off (PTO) plus 9 paid holidays. And it grows from there.
• Volunteer Time Off: Paid time off to give back to the community.
• Education Support: Up to $10,000 annually for higher education and assistance for certifications.
• Exclusive Discounts: Significant savings on home, car, and personal loans.

For more information about our outstanding benefits please visit our careers page at www.ent.com/careers.

We anticipate this position to close on 06/23/2025. Please submit your application at your earliest convenience to be considered.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)