About Crelate

Crelate is a remote-first, growth equity backed, fast-growing B2B SaaS business with almost 2,000 customers. We are on a mission to help more people connect with better job opportunities by delivering enterprise-quality talent software to businesses of all sizes. To do this, we have built the fastest, easiest, and most beautiful recruiting software on the market, for businesses that are centered around talent. We need your help to continue to drive our exceptional growth!

About the Role

Are you a current BDR/SDR looking for career growth? We’re looking for a growth minded individual who understands and can develop process around an outbound approach to our existing customer base.

As a Customer Growth Manager, you will be responsible for expansion within existing ac-counts, in part through targeted outreach, researching our existing customer base to call, engage, and drive new business. Our product supports several different SKUs and product addons, all of which present opportunity for account expansion. This position will work will Support and Customer Engagement to drive opportunities from our customer base.

The ideal candidate has 1-2 years of experience supporting B2B software in an SMB Sales/Business Development Representative or Account Executive role, as well as a proven track record of customer expansion or new logo. Experience within the talent industry is a plus.

While our teams work 100% remote, we can only consider candidates who are physically in one of our hiring areas. We also have annual and semi-annual in person events for team building, training and more. Please check the job application to see where we’re currently hiring!

Key Responsibilities:

• Cultivates relationships with existing clients
• Conducts regular calls and emails to our active customers to drive expansion oppor-tunities
• Develops a deep understanding of our product in order to educate customers on the variety of use cases and value propositions in our service
• Understands complex business environments and uncovers customer issues, pro-cess problems, and translates need into business opportunities
• Drives awareness to our customer base through regular outbound messaging to drive adoption
• Maintains up-to-date knowledge of Crelate’s competitive position in the marketplace

What sets you apart:

• Data-driven. You use data to guide decisions and optimize results.
• Passion for product. You love being part of a product; you find ways to use our product every day and think of ways to make the product better. With this, you will improve your craft and better enable the success of our customers.
• Strong customer empathy. You are passionate about customers as people and busi-nesses. You’ll build a deep understanding of their needs by speaking with and sup-porting them. With this, you will create better connections with our customers.
• Unwavering Curiosity. You love to learn, better yourself, the people and things around you. Not knowing and growing motivates you to new heights.
• Organized and an eye for detail. You have excellent organizational skills and pixel-perfect attention to detail. You follow-up and drive things to done.
• You get it done. In the face of uncertainty, and multiple competing priorities you have a tremendous bias for action. Through collaboration and creative solutions, you deliver success.

What else do we look for?

If you’re thinking about applying for the role, you preferably have a skill set that includes:

• Hyper-organized \- You know how to keep track of multiple projects and deliver on time
• Attention to detail \- You look at the finer details and appreciate the importance of accuracy and consistency
• Strong analytical and problem-solving skills \- You like to improve on and help implement processes that scale
• Strong customer empathy. You are passionate about customers as people. You’ll build a deep understanding of their needs by speaking with and supporting them.
• Understanding of cultural differences \- You appreciate and love to celebrate a di-verse team
• Collaborative \- You are ready to work alongside smart, driven teammates, but you also know how to independently run a project from start to finish

What We Offer You

• Opportunities to learn and help shape the customer experience
• Startup life, with a relaxed, yet high stakes work environment
• Awesome coworkers who care about their work and each other
• Competitive benefits including:

• Annual $2,000 Learning, Productivity, and Wellness stipend
• Flexible spending and dependent care accounts
• Medical, Dental and Vision coverage
• 401k with matching
• Long and short-term disability insurance
• Parental leave
• A generous paid leave policy, which includes up to 14 days of office holidays (including a company-wide winter break)

Our Culture

We’re entrepreneurial, passionate, and relentless about our customer’s success. Everyone on the team talks and works directly with customers. Period. We share a collective passion for success, but not at any cost. We are striving to build an amazing product and a great business. This is no trivial task, and we lean on each other as we iterate towards our goal. We value transparency, passion, effort, results, and grow.