Job Description

Ready to energize your future?

The Customer Connection Coordinator plays a key role in creating a positive first impression for potential customers engaging with Summit through our website. This role is responsible for responding to inbound inquiries from individuals who have requested to “Talk to a Pro” or asked to be contacted. These inquiries may come via phone, email, or web chat and often involve individuals unfamiliar with Summit or unsure of who to contact.

The Coordinator will provide timely, accurate, and helpful responses to questions about products, pricing, availability, and Summit’s solutions. They will also identify potential opportunities, route inquiries to the appropriate internal teams, and follow up to ensure customer needs are met. This role requires strong communication skills, curiosity, and the ability to quickly assess the nature and potential of each inquiry.

What you will be doing:

• Respond promptly and professionally to inbound customer inquiries via phone, email, and chat
• Triage and route inquiries to the appropriate internal resources
• Provide accurate information about Summit’s products, services, and solutions
• Use a consultative approach to understand customer needs and identify opportunities
• Promote Summit’s strategic suppliers and their products when appropriate
• Follow up with customers to ensure their questions were answered and orders were handled as expected
• Maintain accurate records in Summit’s customer contact system
• Meet or exceed performance metrics related to response time and customer satisfaction
• Collaborate with internal teams to ensure a seamless customer experience

Qualifications

Wired for Success - What You Need to Thrive:

• Base knowledge of electrical products (expertise not required)
• Naturally curious and motivated to ask discovery questions
• Strong desire to help people and solve problems
• Ability to quickly identify potential opportunities
• Excellent communication and interpersonal skills
• Experience in a customer-facing role
• Strong organizational and follow-up skills
• Comfortable working independently and as part of a team
• Proficient with Microsoft Office Suite
• High school diploma or equivalent (college degree preferred)
• Flexibility to adjust work hours based on time zone needs

Other things that will help you be successful:

• Familiarity with Summit’s products, services, and solutions
• Experience handling inbound calls or web-based inquiries
• Background in consultative customer service or sales
• Proficiency with CRM systems and customer service software
• Experience with SAP, BI, or other Summit tools
• Bilingual (Spanish fluency preferred)

Additional Information

Not sure yet if this is the right position for you? Contact a recruiter for more information about the position and how you can jump start your career in a dynamic, growing industry today!

Not sure if this position is right for you? Click here to submit your information to our recruiting team.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are committed to building a diverse and inclusive team where everyone feels valued and respected. We encourage applicants from all backgrounds to apply. If you require a reasonable accommodation in the application or hiring process, please contact our lead recruiter at (505) 346-2900 x 1224. Employment with Summit Electric Supply is at-will. This means that either the employee or the company can terminate the employment relationship at any time, with or without cause or notice. Your application and resume will be kept confidential and used solely for the purpose of evaluating your qualifications for this and other potential job opportunities within Summit Electric Supply. Employment is contingent upon successful completion of a background check.