Job description:

At HSBC, the health and well-being of our employees remains of utmost importance. Many of our roles are permitted to work from home (in states in which HSBC is licensed to operate) until further notice. Upon resumption of normal operations, this role may be performed at our New York, New York office.

The Customer Insights team is part of the Marketing function, which focuses on implementing Brand & Marketing strategies, campaigns and activities. As Customer Insights, we help the wider Marketing team ground these initiatives in customer insights across both B2B and B2C sides of our business.

We collaborate with our Marketing colleagues in Campaigns, Brand, Digital engagement, etc, to help make their initiatives stronger through research and testing. We also partner with Business stakeholders across Customer Experience, COO, Digital and product teams, to weave market knowledge and customer needs into their initiatives - from product development and communications, to our digital investment agenda.

At the heart of what we do - we identify, generate, collate and analyze sources of customer insight - translating them into actionable recommendations that will impact business decisions. In this role you will be empowered to champion the voice of the customer with insights that will reduce customer dissatisfaction, increase engagement and loyalty, reduce cost and/or increase revenue.

ABOUT US:

Our purpose - Opening up a world of opportunity - explains why we exist. We’re here to use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to build a better world - for our customers, our people, our investors, our communities and the planet we all share.

Requirements:

Employment eligibility to work with HSBC in the U.S. is required as the company will not pursue visa sponsorship for these positions.

THE RIGHT CANDIDATE FOR THIS ROLE WILL HAVE:

• An analytical and curious mind

• Ability to tell compelling stories that encourage stakeholders at all levels to take action

• An interest in human motivations, attitudes, behavioral drivers and the impact of cultural differences

• Strong project planning and project management skills

• An ability to juggle multiple priorities and meet tight deadlines

• Ability to navigate a large organization in order to deliver priorities and solve problems

• Customer insight, analytical or statistical experience with ability to initiate and use market and customer insight strategically in order to drive change

BACKGROUND & EXPERIENCE:

• Experience in market research and/or customer experience/user design

• Experience analyzing data sets and/or statistical experience

• Experience with survey platforms and research tools, as well as designing questionnaires and research projects

• Experience with a Financial Services institution beneficial but not required

• Experience or knowledge of design thinking and agile practices preferred

• Data visualization skills beneficial but not required

As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming, diverse and inclusive work environment. You will be empowered to drive HSBC’s engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You’ll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

In our world, you’ll build a career unlike any other. With 200,000 employees and 40 million clients across the globe, we give you greater opportunities, clearer purpose and more meaningful growth. You can be different too. Here, everyone belongs. Skills are the priority, not what you’ve studied. Through structured development programs and so much more, even you’ll be surprised to learn whether you thrive more in our digital labs or on a trading floor. Whether you’re an investment banker, relationship manager or researcher, you’ll shape your path and enjoy all the benefits that come with being part of something bigger.