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Customer Service Teller

Citizens Bank

Citizens Bank

Customer Service Teller

Pittsburgh, PA
Full Time
Paid
  • Responsibilities

    Do you enjoy being the face of an organization, engaging with customers to ensure they are fully satisfied? This is the heart of our Customer Service Teller role - delivering a memorable and personalized banking experience for each customer.

    As the primary contact between our customers and the branch team, you will use great listening skills to engage closely with customers while processing customer service transactions accurately and efficiently. With an energetic attitude, you will get to know the customer, anticipate their needs, introduce them to financial products and services and make referrals to supporting branch colleagues as appropriate. This role is an opportunity to strengthen your consumer banking knowledge with paths to grow into other Retail, Business Banking and Wealth Management roles. As part of our team-oriented culture, you will be encouraged to develop new skills and grow into new career opportunities.

    A Day in the Life of a Customer Service Teller

    • Engage with customers to develop a positive customer experience; strive to make each customer interaction the best experience of their day
    • Provide exceptional customer service, accurately and efficiently processing customer service transactions
    • Build relationships with customers, anticipate their needs and educate and demonstrate for customers how to utilize the various customer preference options
    • Resolve customer problems and help customers to understand their banking options based on their personal preference for doing business with the bank
    • Serve as the primary contact between the branch and the majority of customers, making referrals for supporting retail banking colleagues as appropriate
    • Adhere to all Citizens Bank policies and procedures; ensure fair treatment of customers and regulatory obligations
    • Support and contribute to satisfactory branch operational ratings and corporate audits while complying with federal, state and local laws
    • Bring a positive energy and confidence to Citizens Bank and its customers every day
    • Present a professional appearance as the face of Citizens
  • Related Article
  • Qualifications
    • High School degree or GED required
    • Minimum of 6 months cash handling experience in a retail or banking environment
    • Minimum of 6 months demonstrated customer experience, recommending and referring products and services to customers
    • Strong listening and communication skills
    • Ability to effectively ask questions and identify needs to enhance the customer relationship
    • Commitment to building relationships through in-person customer interactions
    • Ability to problem solve and provide solutions to customer issues
    • Ability to build strong relationships with teammates, business partners and specialists through collaboration
    • Energetic, detail-oriented and able to multitask effectively
    • Ability to work branch hours, which can include weekends and evenings
  • Compensation
    Competitive
  • Benefits
    • Comprehensive Medical, Dental, Vision, and Pharmacy Coverage
    • Generous PTO + 10 Paid Bank Holidays
    • 401K + Stock Purchase Program
    • Employee Discounts
    • Career Growth Opportunities in a Variety of our Departments
    • Volunteer and Giveback Opportunities
  • Industry
    Financial Services
  • About Us

    Whether you are fresh out of school or have been working a few years, Citizens Bank offers numerous early career paths to jump-start a fulfilling career at a leading financial institution.

    We are a customer-centric culture built around helping our customers bank better and giving back to our local communities. You will find a supportive and collaborative workforce of diverse colleagues ready to help you grow and accelerate your potential. We provide training, development programs, internships, and other opportunities to help you chart your own path to success.