CUSTOMER SERVICE IN FRAUD-STARTING AT $20/HR- TRAIN ONSITE/ WORK HOME OFFICE PROGRAM - $1500 NEW HIRE BONUS FOR THOSE WHO START BETWEEN AUGUST 1ST- OCTOBER 31ST APPLY TODAY!

WE OFFER:

• Competitive rates start at $20/hr!

• Day 1 Health Benefits!

• Collaborative team environment

• 401(k) match

• Tuition Reimbursement

• Onsite Daycare

• Onsite Fitness Center and more!

• Train onsite then work Home Office Program from home

The Fraud Ops Specialist is an entry level position responsible for completing thorough risk assessments when reviewing account activity while also delivering exceptional customer service to our clients. Early fraud detection is critical in minimizing financial impact as well as protecting our client's account and identity.

RESPONSIBILITIES:

• Perform investigation of potential fraud activity on existing credit card accounts.

• Respond to inbound client inquiries and assist with specific service-related requests and concerns

• Provide solutions to client issues through the usage of all available resources under limited supervision

• Complete assigned tasks in an accurate and timely manner

• Consistently achieve individual and team performance targets

• Contact card members to verify charges and recent activity to identify any potential fraud

• Ensure a positive customer experience while

• Determine specific verification procedures to be used in processing customer's information

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by adhering to Policy, rules and regulations, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting issues with transparency.

QUALIFICATIONS:

• Minimum 1 year of customer service experience

• Ability to process both inbound and outbound client calls

• High attention to detail with the ability to interpret data and organize information

• Consistently demonstrates clear and concise written and verbal communication

• Demonstrated ability to remain unbiased in a diverse working environment

EDUCATION:

• High School diploma or equivalent

This position requires you to complete training onsite at 100 Citibank Drive, San Antonio, TX 78245. After training, you may have the option to participate in our Home Office Program where you will work from home as long as you have proper working conditions and technology that is required.

$1500 New Hire Bonus: Must be in the role for 6 months and currently employed with Citi to receive bonus. The bonus payment will begin processing approximately 6 months after start date (processing can take up to 4 weeks).

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review ACCESSIBILITY AT CITI.

Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

Citi enables growth and progress for individuals, communities, institutions and governments around the world and has been doing so for more than 200 years. They recognize that their ability to best serve their clients and customers comes from the diverse and engaged employee base and they work tirelessly to deliver opportunities for growth and development to the most talented people. This is a place where the best come to get better.