Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume prior to submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as 'Personal Cell' or 'Cellular' in the contact information of your application.
At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Wells Fargo Virtual Channels (WFVC) serves consumer and small business customers through various channels that include digital (online, mobile, and social) and contact centers (phone, email, and correspondence). We provide customers with convenient ways to manage their accounts how, where, and when they wish.
The Customer Success Specialist 2 is an essential role within the National Business Banking Center (NBBC) contact center and may be a good fit for you if you would enjoy:
Compensation: Starting rate: $17.75 per hour, plus eligible to participate in the Wells Fargo Virtual Channels Contact Center Incentive Compensation Plan with the opportunity to earn quarterly incentive.
Schedule may be eligible for a shift differential of 15% under the terms of the shift differential policy.
Must be able to pass the Spanish Speaking Proficiency Exam administered by a third party vendor and able to service customers in both English and Spanish. Eligible for a 5% language differential.
Benefits: Read more about our rich selection of benefits you can personalize to support your health and well-being, retirement, financial security, and work-life needs. Copy and paste the link into a new browser: www.wellsfargo.com/about/careers/benefits
Training: You will receive in-depth classroom training, continued on-the-job training, and coaching to learn about Wells Fargo banking products, procedures and services.
Training class starts on July 13th, 2020 for 8 weeks and the training hours are 9am – 5:30pm. Monday - Friday. You are required to attend the full duration of this paid 8 week training.
Schedule: Our Contact Center is open: 24 hours a day, 7 days a week. Schedules vary based on business need and include working at least one weekend day and scheduled holidays to support the business needs
Testing: A pre-employment assessment is required for this position. After submitting your application, please monitor your email for future communications.
The salary range displayed below is based on a Full-time 40 hour a week schedule. CA-SACRAMENTO: Min: $31,200 Mid: $41,800
CA-SACRAMENTO: 2125 Butano Drive - Sacramento, CA
All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act. Relevant military experience is considered for veterans and transitioning service men and women. Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.