Job Description

At Visa, the Issuer Processing function aims to offer processing products that are innovative and future ready. Visa DPS is one of the largest Issuer Processors of Visa Debit transactions. The Program Manager role is a critical part of the DPS team.

As a key member of the DPS Program Management team, you will lead complex, multi-disciplinary projects from inception to completion. The successful candidate will take full accountability for their program and projects, from planning to delivery, demonstrating a deep commitment to success. They will proactively address potential issues, exhibit strong leadership and decision-making skills, and effectively motivate their team. With exceptional communication abilities, they will foster collaboration and ensure alignment with project goals. By maintaining focus on objectives and driving towards excellence, they will ensure that every deliverable meets or exceeds expectations, ultimately contributing to the organization's overall success.

Essential Functions

Project Planning and Execution:

• Own projects end-to-end. Develop and manage detailed project plans, including timelines, milestones, and resource assignments.
• Engage stakeholders, identify and mitigate risks, track progress, ensure quality deliverables, resolve challenges, and lead teams to success.
• Follow up on action items and ensure timely closure of open items.
• Clearly communicate status to all levels of stakeholders with varying degrees of detailed information.

Program Oversight:

• Oversee multiple related projects within a larger strategic objective, managing interdependencies to align with program and strategic goals.
• Implement best practices and continuous improvement processes to enhance efficiency and effectiveness.

Meeting Management & Planning:

• Prioritize project agenda topics, manage action items, prepare materials, and coordinate project-related activities
• Plan for critical meetings, including schedule management, pre-work, meeting topics, supporting materials, and follow-ups.
• Utilize project management tools and software for efficient tracking and reporting.

Required Skills

• Problem Solving & Strategic Thinking: Resolve bottlenecks, track dependencies, and drive strategic value in projects and programs.
• Communication Skills: Strong verbal and written communication skills with ability to convey status effectively to all organizational levels, including material preparation for senior stakeholders.
• Collaboration, Facilitation, and Leadership: Engage and work with cross-functional teams to deliver objectives with strong facilitation skills.
• Technical Acumen: Understand, digest, and analyze complex systems integration.
• Flexibility: Ability to flex to support a dynamic environment with multiple priorities is a must. Flexibility to work across varying time zones.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications
•5 years of relevant work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

Preferred Qualifications
•6+ years of work experience with a Bachelor’s Degree, or 4+ years of relevant experience with an Advanced Degree, or up to 3 years of relevant experience with a PhD.
•3+ years of experience in the payments industry (e.g., payment processing, acquiring, payment technology provider, payment brand).
•3+ years of experience in technical or business program/project management.
•Proficiency with software development life cycles and methodologies such as Agile (SAFe) and waterfall.

Additional Information

** Work Hours:** Varies upon the needs of the department.

** Travel Requirements:** This position requires travel 5-10% of the time.

** Mental/Physical Requirements:** This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 105,900.00 to 153,550.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.