POSITION SUMMARY
Responsible for all aspects of the operation of a full service banking office, including sales and business development, customer service, staff supervision, personnel administration, security and building & equipment maintenance, data processing and lending to the extent of lending authority.
ESSENTIAL RESPONSIBILITIES
- Manage all branch personnel and activity according to Bank policies and procedures including staff training and development; recommendations for staffing, including various personnel actions such as hiring, compensation, promotion, transfer, scheduling, discipline and separation
- Provide courteous, prompt support and follow-through to all internal/external customers; resolve complaints, inquiries and requests from customers; provide suggestions to improve internal/external customer service; recommend policies, programs, systems, and procedures to help improve overall bank performance
- Support Sales and Quality Customer Service programs to include coaching, training and monitoring of sales achievements of teller and customer service staff
- Supervise the processing and reconciliation of all customer activity at designated branch office including account transactions, sale of Bank products and services, and balancing all Branch activity daily; perform transactions personally when necessary
- Interview applicants for all types of loans within limits of authority: provide product counseling as appropriate
- Represent the Bank in community and banking organization activities; develop relations with potential sources of business; promote the Bank's services and products through business calls, promotions and advertising in cooperation with the Bank's marketing programs and policies
- Supervise operation of all branch security equipment and procedures including locks, alarms and cameras; cultivate relationships with security personnel of other banks and businesses; respond to alarm calls after hours
- Supervise the operation and maintenance of branch premises and equipment; schedule repairs and servicing as needed
- Supervise branch record keeping including audits, inventories, disbursements and sales
- Conduct regular branch staff meetings and participate in and/or attend other meetings as requested
- Keep informed on industry and regulatory developments through self-directed study and through attendance at meetings, seminars and relevant courses of instruction
QUALIFICATIONS
- H.S. Diploma or equivalent
- Post-secondary education or the equivalent in experience and schooling
- 3+ years of increasing supervisory and managerial responsibility in retail banking
SKILLS
- Ability to communicate professionally and effectively in person, on the phone, electronically, or through other means to individuals and groups
- Knowledge of the bank's products and services
- Multilingual capabilities and/or multicultural perspective
- Ability to motivate, coach and empower others to demonstrate high performance
- Supervisory skills, including performance management, staffing, and delegation
- Industry specific software applications and information systems
- Microsoft Office (Intermediate)
EAST BOSTON SAVINGS BANK IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER THAT VALUES DIVERSITY AND THE STRENGTH IT CREATES. THE BANK RECRUITS AND HIRES QUALIFIED CANDIDATES WITHOUT REGARD TO RACE, COLOR, RELIGION, SEX, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, NATIONAL ORIGIN, ANCESTRY, AGE, MARITAL STATUS, GENETIC INFORMATION, PHYSICAL OR MENTAL DISABILITY, PREGNANCY, PREGNANCY-RELATED CONDITIONS, MILITARY SERVICE, PROTECTED VETERAN STATUS, OR ANY OTHER CLASS PROTECTED BY FEDERAL, STATE, OR LOCAL LAW.
Required Skills
Required Experience