Digital Product Manager - Data Strategy and Business Architecture
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
The Global Servicing (GS) Automation team sits within the Servicing Capabilities and Innovation (SC&I) team within Global Servicing’s Global Support Enablement and Controls (GSEC) organization. The GS Automation Team collaborates to design, build, and implement process automation for global servicing processes while leading the day to day of our production digital workforce. Our aim is to build an intelligent automation ecosystem that transforms and elevates how we service our customers and colleagues through both traditional and advanced automation tools and capabilities such as API integration, Robotic Process Automation, Human-in-the-loop, Process Intelligence, Generative AI, and Agentic AI
The Automation Operations Enablement team is driving a step change in how we work - harnessing digital, intelligent, and agentic automation to deliver better experiences for our colleagues, customers, and partners. Our Automation Operations Enablement team serves as the heartbeat of automation production: ensuring automations run smoothly, resolving issues in real time, and shaping the roadmap for tools that make operator workflows easier and more transparent. Automation Operations Enablement connects Technology and Business teams to drive automation reliability, transparency, and innovation. We don’t just monitor automations - we help build the ecosystem that makes them smarter, safer, and more impactful.
We’re looking for curious, collaborative, and forward-thinking people who are comfortable with both operational discipline and innovation. Whether you’re experienced with traditional BPMN and RPA automations or exploring the power of AI and Agentic systems, you’ll help us evolve how automation supports AMEX’s mission to back our customers and colleagues every step of the way.
If you’re passionate about blending operations, technology, and innovation - and you want to shape the future of automation operations - this is the place to do it.
How will you make an impact in this role?
The Digital Product Management - Data Strategy and Business Architecture role will lead the data strategy for the automation program and help define the metadata, business architecture, and information model needed to support production automation at scale. The colleague in this role will partner across product, operations, digital operations, testing, change enablement, technology, and strategy teams to define what data is needed, where it should come from, how it should be governed, and how it should be used to drive transparency, exception handling, trend analysis, and control effectiveness.
Key responsibilities
• Define and lead the data strategy and metadata strategy for the automation program.
• Identify the critical data points needed to support automation oversight, operational visibility, inventory tracking, exception management, and production governance.
• Partner with operations and automation teams to define how data should flow across automated and non-fully automated journeys.
• Establish the business architecture and data requirements needed to ensure operators have the right information to take action when exceptions occur.
• Define what data must be retained for trend reporting, audit management, control support, regulatory needs, and operational decision-making.
• Partner with technology, product, and strategy teams to translate business needs into scalable data structures, governance requirements, and reporting solutions.
• Develop a framework for automation inventory, run-state visibility, process telemetry, and exception traceability.
• Identify gaps in existing data capture, retention, lineage, and reporting capabilities and recommend solutions.
• Drive thought leadership on how data can better enable intelligent operations, future automation capabilities, and more proactive management of the production ecosystem.
• Influence stakeholders across a matrixed environment and align teams around a common information strategy.
Minimum qualifications
• Experience in data strategy, business architecture, process architecture, product management, or a related field.
• Strong ability to translate operational needs into data requirements and strategic frameworks.
• Experience working across business, operations, and technology teams in a matrixed organization.
• Strong analytical, problem-solving, and structured thinking skills.
• Strong communication and influencing skills.
Preferred qualifications
• Experience in financial services, servicing, operations, or digital transformation environments.
• Experience working with automation ecosystems including RPA, workflow/BPMN, APIs, AI-enabled or agentic solutions.
• Familiarity with data governance, metadata strategy, information architecture, audit/control requirements, and operational reporting.
• Experience building frameworks for data capture, retention, lineage, taxonomy, and exception management.
• Proven thought leadership and ability to challenge the status quo to drive innovation.
Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
For a full list of Team Amex benefits, visit our Colleague Benefits Site .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position