Job description

Our purpose - Opening up a world of opportunity - explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world - for our customers, our people, our investors, our communities and the planet we all share.

Our Business Banking global network offers comprehensive support and services to businesses in the SME market. From expanding overseas to managing the cash and trade flows of an established enterprise, the Business Banking Team of Associates and Product Specialists provides a range of end-to-end solutions designed to help small and large businesses reach their potential. The International Business Banking (IBB) Relationship Manager is a phone-based position responsible for managing customers within the relationship management segment with accountability for sales, service, risk and operational delivery. The role has a dedicated customer portfolio and will interact with customers primarily via phone and email.

Here’s what you can expect:

As our IBB Relationship Manager, you will maintain HSBC customers by establishing strong working relationships and providing superior customer service. This will likely involve delivering appropriate products and services in response to customer needs, while upholding credit policy, lending guidelines and maintaining a balanced approach to risk management. This role will also involve working with product partners such as Global Payment Solutions (GPS), Trade and Insurance to assess needs of international and domestic customers and offer appropriate solutions.

For this role, HSBC targets a fixed pay range between $75,000 and $100,000.

The final fixed pay offer will depend on the candidate and a number of variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location.

At HSBC, our overall goal is to provide a competitive Total Reward Package, with an appropriate mix of fixed pay, and variable pay, as part of an employee’s overall total compensation and benefits. Variable pay generally takes the form of discretionary, annual awards (sometimes referred to as a “bonus”). Additionally, HSBC offers a wide range of competitive and flexible benefits designed to help you improve your health and well-being, finances, and lifestyle.

Requirements

Employment eligibility to work with HSBC in the U.S. is required as the company will not pursue visa sponsorship for these positions.

• Minimum of 2-3 years’ relevant banking experience preferably with Business Banking or Commercial Banking clients
• Proven relationship or portfolio management experience
• Strong verbal and written communication skills
• Appreciation of working in a global environment
• Mandarin/Cantonese/Spanish/French speaking skills are preferred

As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming, diverse and inclusive work environment. You will be empowered to drive HSBC’s engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You’ll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

HSBC is one of the world’s largest banking and financial services organizations. Our global businesses serve around 39 million customers worldwide through a network that covers 62 countries and territories. Our customers range from individual savers and investors to some of the world’s biggest companies, governments and international organizations. We aim to connect them to opportunities and help them to achieve their ambitions.