JOB DESCRIPTION

The Director of Business Operations ensures the Corporate Aviation function maintains strong enterprise relationships while delivering on its mission, with focus on internal customer support, compliance, risk management, data sourcing, and reporting. This role oversees flight dispatch and trip planning in alignment with Corporate Aircraft Use Policy, manages compliance with company policies and third-party risk requirements, and leads data strategy and business reporting efforts. The Director, also, drives change and project management initiatives and supports the Vice President of Aviation in maintaining alignment with SEC and IRS regulations.

RESPONSIBILITIES

Operations

• Ensure flight dispatch and trip planning processes are designed and conducted in accordance with the flight operations manual and American Express Management Policies.
• Evaluate flight request information to ensure compliance with the Corporate Aircraft Use Policy and provide information to facilitate trip approvals.
• Provide monthly, quarterly, and annual performance metrics information to Aviation Leadership with the identification of performance gaps.

Business Management

• Organize and maintain the data strategy used to make sound business decisions.
• Organize business plan recommendations, including appropriate alternatives, based on inputs from Aviation Leaders and the Accountable Executive.
• Oversee business process design and optimization for the Aviation organization, in alignment with the enterprise risk and compliance framework.
• Partner with functional group leaders to address broad planning needs.
• Leverage understanding of the enterprise business functions to maintain administrative and organizational alignment.
• Maintain a secure and accessible Aviation document library.
• Lead change management practices, including assignment of related responsibilities.
• Organize project management initiatives, including the deployment of quantitative and qualitative tools

Risk and Compliance

• Build and maintain exceptional working relationships with American Express internal business partners.
• Maintain third party relationships, sourcing strategy, risk management, and contract renewals
• Ensure timely and accurate reporting of executive aircraft use and compensation data, as required by AXP, IRS, SEC, and FAA policy, rules, and regulations.

QUALIFICATIONS

Minimum Qualifications

• 5 or more years working in an operational environment with oversight or managerial responsibilities in the stated duties for the role, specific experience in business or corporate aviation is preferred
• Demonstrative organizational skills and prior work transferable to the operational environment, with focus on disciplined workflow management and process design
• Written and verbal communication skills conducive to the stated responsibilities

Preferred Qualifications

• MBA or equivalent education and training in business analysis / planning, strategy, risk management or related areas (as determined by the VP of Aviation)
• Working knowledge of SEC, IRS, and FAA regulations related to corporate aircraft use.

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

ABOUT US

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

ABOUT THE TEAM

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit out Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.