JOB DESCRIPTION

Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.

Enterprise Data Management & Products (EDMP), a key part of our Technology organization, focuses on delivering data products that fuel business growth and unlock value, while also shaping robust data management strategies and governance solutions. Our aim is to propel growth, unlock potential, enhance efficiency, manage risk, and foster talent. By prioritizing enterprise growth across all sectors, we create solutions that enhance satisfaction and value, streamline operations for scalability, and maintain trust and security.

Role Description:

Customer 360 is on an accelerated transformational journey to operate in its North Star state as Amex’s enterprise-wide Customer Master Data Management (MDM) capability - positioning customer data as a strategic enterprise asset. C360 unifies and governs customer information across products, services, and channels globally, creating trusted linkages that connect relationships, identities, and interactions across the ecosystem. Through scalable, reusable platforms and world-class data governance, C360 is building the foundation for a connected enterprise by enabling Amex to engage customers with clarity, consistency, and confidence.

We are seeking a strategic thought leader and product visionary to serve as Director, Digital Product Management. This leadership role will shape the next generation of Amex’s customer data capabilities by blending business strategy, technical expertise, and industry best practices to deliver the most effective C360 solutions. This role partners closely with all Lines of Businesses on Financial Crimes priorities to elevate customer experiences, reduce financial crimes related risks and drive enterprise value. Additionally, this role will define and scale core customer identity and master data capabilities that power enterprise use cases such as customer intelligence, personalization, servicing, and AI-driven insights.

This person will lead a global team of experts across Product Management and Data Product Development, with deep knowledge of the Amex data ecosystem and platforms. This role demands exceptional leadership, end-to-end product thinking, and the ability to translate enterprise vision into actionable, scalable outcomes.

RESPONSIBILITIES

• Define and drive the product vision, strategy, and multi-year roadmap for enterprise Customer MDM capability.
• Define and drive the strategy and execution for enterprise KYC and Financial Crimes data capabilities.
• Lead the end-to-end product lifecycle, from discovery and design through build, migration, and enterprise rollout, ensuring scalable and compliant delivery.
• Partner closely with leaders across Technology, Compliance, Servicing, Capabilities, and Business teams to align on data standards, operating models, and adoption of Customer MDM capabilities.
• Lead large-scale modernization efforts, transitioning legacy KYC and customer data into the C360 ecosystem while improving data quality, traceability, and resilience.
• Re-engineer and uplift demographic data flows, enabling seamless integration, near-real-time updates, and downstream consumption by Financial Crimes monitoring, analytics, and reporting systems.
• Apply your product domain expertise, deep knowledge of strategic integrations and pulse on industry trends to drive new market integrations, product development and technological advancement
• Engage and develop relationships with cross-functional senior leadership to understand business priorities and how we can deliver on the same
• Build and lead a high-performing product and data organization, fostering strong execution discipline, innovation, and risk-aware decision-making.

QUALIFICATIONS

• 7+ years of product management experience, including experience building data platforms, data products, or enterprise platforms.
• Strong understanding of Customer Identity resolution, Master data models, API-based data services and platform architectures.
• Experience delivering enterprise-scale data or identity platforms.
• Familiarity with enterprise MDM platforms such as Informatica, Reltio, or similar technologies.
• Experience enabling AI, analytics, or customer intelligence use cases powered by unified customer data.
• Be well versed in the business of enterprise software, from budgeting and resource management to design patterns to testing to coding practices, deployment, lifecycle management, and beyond
• Proven experience in enabling differentiated capabilities and leveraging opportunities enabled by technology and regulatory changes
• Proven ability to analyze complex data and processes to find and drive innovative solutions
• Demonstrated ability to influence a large number of business partners to drive business value without direct authority
• Proven ability to lead a large team and motivate organization to achieve aggressive goals.
• Have excellent interpersonal, strong written, and verbal communication skills, focusing on key messages and actions
• Bachelor’s degree in a quantitative field such as computer science, mathematics, engineering, master’s degree preferred

Depending on factors such as business unit requirements, the

nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

ABOUT US

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

ABOUT THE TEAM

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit out Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.