JOB DESCRIPTION
The Enterprise Digital Experiences (EDX) team brings together important global and enterprise-level digital assets including the Amex Mobile App and Web experiences (MYCA, Home Page, Navigation, Loyalty & Benefits). With our partners across the company, our objective is to become a more essential part of our customer’s digital lives.
Within EDX, our Emerging Digital Financial Experiences team manages consumer facing experiences for many of company’s growing products. We have experience responsibility for the Consumer and Business Deposit digital experiences, Send & Split, and Native Acquisition. The Director, Digital Product Owner, based in New York, will be responsible for leading the strategy, innovation, and execution of the end-to-end prospect and shopping experience within the mobile app. This role focuses on transforming how customers discover, evaluate, and select financial products-driving step-change improvements in conversion, engagement, and customer trust. The role will also involve direct people leadership, with responsibility for a team of four direct reports.
They will work in partnership with many partner teams within the Enterprise Digital Center of Excellence org and global lines of businesses. The role will involve a deep partnership with engineering, design, and analytics functions - leveraging systems thinking to create world class digital experiences and scalable frameworks. This is a great opportunity to join an exciting team who’ll be at the forefront of driving digital adoption and accelerating our overall digital assets for enterprise growth.
RESPONSIBILITIES
The successful candidate will be responsible for:
Leading the development and strategy for key features and functionality in the app, specifically for the prospect journey (discovery → comparison → application), aligned to enterprise growth priorities
Reimagine the shopping experience through simplified, personalized, and mobile-native flows that reduce friction and increase conversionincluding AI-powered guided discovery experiences that help prospects navigate and choose the right products
Drive measurable outcomes across key metrics (conversion, funnel velocity, engagement, approved accounts)
Embed experimentation at scale, leveraging A/B testing and data insights to continuously optimize performance
Advance personalization and decisioning, to deliver relevant, real-time product recommendations
Partner with Strategic Delivery functions on definition of the roadmap & resource management embedding AI into the new ways of working
Partner closely with Technology to continue acceleration of mobile feature delivery
Develop deep partnerships across the organisation and lead cross-functional execution across Product, Design, Engineering, Marketing, Risk, and Compliance
Ensure regulatory alignment, balancing growth with transparency, customer trust, and responsible marketing
Innovative mindset - understanding technical nuances of the channel and core platforms
Drive ‘Product Ownership’ mindset across the team, owning not only technical delivery but also on-going support and product iterations
Beyond day-to-day responsibilities, the successful candidate will also be responsible for:
Leading a technical and high-performing product team, co-located with engineers in New York, London and Phx
Attract top talent to join our growing organisation.
Define and execute a global strategy for capabilities central to the wider mobile experience
Influencing leadership and cross-functional groups on mobile and technical integration of features
Translate organisational priorities into ‘executionable’ features
QUALIFICATIONS
Required:
6-8+ years in product management, with significant leadership experience
Technical fluency, with a coding or engineering-adjacent background; experience working with AI-powered experiences and decisioning systems; comfortable with platforms, APIs, modern engineering concepts, and data flows
Proven experience leading customer facing product journeys, ideally in mobile app product strategy/development/ financial services
Proven track record of delivering digital capabilities or products that have grown to a large active user base
Highly collaborative and demonstrated ability to influence senior stakeholders
Experience leading a high-performing product team
Proven success in driving digital product strategy and digital product design
Excellent communication skills and experience working effectively with peers
High performer with proven experience delivering technically complex projects
Strong thought leadership in the digital (particularly mobile) space
Ability to interpret consumer insights and trends into actual features and functionality
A passion for all things digital, inside and outside of work
Bachelor’s Degree in technical or design field
Preferred:
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
ABOUT US
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
ABOUT THE TEAM
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
For a full list of Team Amex benefits, visit out Colleague Benefits Site .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.