JOB DESCRIPTION
Membership Portfolio Services, within our US Consumer Services Business, is responsible for developing and scaling several growing businesses that are strategically important to American Express. We are developing unique and differentiated ways to strengthen the Membership Model across Amex Offers, Advertising, Dining and Marketing Technology.
The Enterprise Comms & MarTech Experiences (ECMX) team is a global organization that sits within Membership Portfolio Services (MPS). It is American Express’ marketing services center of excellence with the charter of powering high quality, efficient, user-centric digital marketing experiences that accelerate business growth through optimized enterprise MarTech & MarOps solutions.
You will be joining ECMX’s MarTech organization, focused on providing frictionless, flexible, and flawless marketing and servicing experiences.
Reporting to the Vice President, US Digital Marketing Product , this new role will be responsible for leading the roadmap and delivery of marketing technology capabilities.
We are seeking a Director, US Marketing Platforms and Data Product to lead the strategy, evolution, and delivery of critical marketing technology platforms that power targeting, eligibility, data products, and offer source code management across US lines of business. This role will balance near-term platform ownership with a longer-term mandate to simplify, modernize, and unify the Martech ecosystem.
The ideal candidate is both a strategic thinker and an execution-focused product leader, capable of driving platform consolidation, retiring legacy systems, and shaping a future-state Martech vision that enables scalable, efficient, and data-driven marketing.
RESPONSIBILITIES
Product Strategy & Ownership
Own the product strategy and roadmap for core Martech platforms supporting Targeting, Eligibility, Data Products, and offer source code management
Partner with stakeholders across Marketing, Technology, Data, Marketing Operations and other Product teams to define priorities aligned to business goals
Ensure platforms are reliable, and optimized to support current and future marketing use cases
Platform Simplification & Transformation
Lead efforts to rationalize and consolidate Martech platforms, reducing redundancy and complexity
Define and execute a roadmap for decommissioning legacy systems while minimizing business disruption
Vision & Innovation
Identify opportunities to streamline workflows, improve usability, and enhance speed-to-market for campaigns
Champion modern product practices and emerging technologies to evolve Martech capabilities
Operational Excellence
Partner with Marketing operations teams to improve efficiency, reduce manual processes, and enhance platform usability
Ensure strong governance, data quality, and compliance across Martech platforms
Leadership & Collaboration
Lead and develop a team of product managers and cross-functional partners
Influence senior stakeholders and drive alignment across diverse business units
QUALIFICATIONS
* 10+ years of experience in product management, with a focus on Martech, data platforms, or enterprise systems
* Proven experience managing complex platform ecosystems, including modernization and legacy decommissioning
* Strong understanding of marketing capabilities such as targeting, segmentation, eligibility, and campaign execution
* Experience driving large-scale transformation initiatives across multiple business units
* Demonstrated ability to define and execute long-term product vision while delivering near-term results
* Excellent stakeholder management and communication skills, with experience influencing senior leadership
* Familiarity with Targeting and Eligibility platforms and Data Platform and services
* Experience with platform consolidation, architecture simplification, or tech modernization programs
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
ABOUT US
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
ABOUT THE TEAM
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
For a full list of Team Amex benefits, visit out Colleague Benefits Site .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.