Job Description

The Global Products and Initiatives team is responsible for the consumer payments product portfolio, including products like Credit, Debit, Visa Flex Credential, and Visa Payment Passkey. We are seeking a Director of Operations who will play a critical role in enabling the organization to deliver against our global product roadmap.

This role will report to the VP of Strategic Initiatives and Operations and work closely with the SVP of Global Products and Initiatives and leaders across Product, Finance, Risk and People.

The individual will be responsible for strategic planning, business operations, planning cycles and team communications ensuring the team runs effectively and efficiently.

Key Responsibilities

Organizational and Team Operations

• Lead quarterly business reviews, delivery reviews, and portfolio management updates across Global Product and Initiatives and adjacent organizations
• Run annual operating plan and resource prioritization
• Manage Objective and Key Results development, tracking and reporting
• Support internal audits and product roadmap review sessions
• Coordinate with product managers, regional teams and cross-functional stakeholders
• Develop and maintain business performance dashboards
• Manage Jira Align hygiene and other systems that support product initiative tracking and delivery

Communications and Culture

• Manage internal team communications, including facilitating team town halls
• Develop and implement engagement strategies to promote culture, recognition, and retention across the team

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications

Basic Qualifications

10 years of relevant work experience with a Bachelor Degree or 8 years of relevant work experience with an Advanced degree or 3 years relevant work experience with a PhD

Preferred Qualifications

12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD

Strong background in business operations, strategic planning, or program management. Payments experience a plus

Proven success running team operating cadences in large, matrixed organizations

Experience working with senior leaders and executive stakeholders

Excellent written and verbal communication skills, including experience preparing leadership presentations and communications

High degree of autonomy and ownership and ability to execute with limited oversight

Strategic and analytical thinker with strong attention to detail and project execution

Ability to influence across functions and levels with a collaborative, team-first mindset

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 169,100.00 to 245,400.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.