JOB DESCRIPTION

The Enterprise Technology Services (ETS) vision is to raise the bar for technical excellence, talent, strategy, and standards across Technology. It also seeks to cultivate and foster technical innovation, as well as elevate and amplify the technical heartbeat of the organization.

Our Team: Workforce Strategy

We provide strategic advisory to the American Express CIO and ETS Senior Leadership Team (SLT), ensuring the right talent is available at the right place, time, and within optimized global cost structure. We enable a future-ready workforce that drives agility, trust, and speed across the ETS organization.

The Director, Tech Workforce Strategy serves as a trusted advisor to the CIO and SLT. This role leads the design and execution of enterprise workforce strategies and operates at the intersection of strategy, talent, and operations. This role shapes the operating model by advancing AI-enabled workforce planning, and embedding intelligent, data-driven decision-making across ETS advancing AI-enabled workforce planning, and embedding intelligent, data-driven decision-making across ETS.

This role is ideal for a strategic, data-driven leader who thrives in ambiguity and is passionate about shaping the future of work in a complex, global technology organization.

RESPONSIBILITIES

1. Strategic Workforce Advisory

• Partner with the SLT and their direct reports to develop forward-looking workforce strategies aligned to ETS priorities and enterprise technology demand

• Translate business and technology strategy into actionable workforce plans

• Lead high-impact, executive-level engagements on topics such as workforce transformation, location strategy, and talent investment

2. Workforce Planning & Insights

• Build and scale intelligent workforce planning capabilities using predictive analytics and AI-driven insights

• Deliver scenario modeling to inform hiring decisions and talent investments

• Oversee a continuous planning approach that adapts to changing business and technology needs

3. Future-Ready Workforce & Skills Strategy

• Partner with internal stakeholders to design skill strategies, including skill sensing, workforce segmentation, and reimagining how ETS works using AI and skills of the future

4. Leadership & Influence

• Lead and mentor a high-performing team of workforce strategy professionals

• Influence across a highly matrixed organization, driving alignment and execution without direct authority

• Deliver compelling communications, including executive-level materials and strategic narratives

QUALIFICATIONS

• 10+ years of experience in workforce strategy, management consulting, or technology strategy

• Proven experience advising senior executives (CIO/CTO-level) on workforce, operating model, or transformation initiatives

• Strong analytical and data-driven decision-making skills, including experience with forecasting and scenario modeling

• Track record of driving large-scale transformation, productivity improvement, or operating model change

• Exceptional executive communication and storytelling skills

Preferred Qualifications

• MBA or equivalent advanced degree

• Experience in financial services, FinTech, or large-scale enterprise technology organizations

• Familiarity with AI-enabled workforce planning, Agile delivery, and Lean Portfolio Management