EILEEN FISHER creates simple, timeless shapes designed to work together effortlessly, season after season. We make our clothes to last—and then take them back to be reworn again or remade into entirely new designs. We believe in the fundamental potential of every person—our employees, our customers and those who make our clothes—and are committed to creating conditions that empower people. It’s all part of our commitment to doing business in a way that helps build a better industry. And a better future. Our clothes are sold at over 65 EILEEN FISHER retail stores, and 1,000 department and specialty stores internationally, as well as 2 RENEW stores, which feature gently worn and remade designs from our take-back program. EILEEN FISHER is one of the largest women’s fashion companies to be a certified B Corporation, which means we voluntarily meet high criteria for social and environmental performance, accountability and transparency.
POSITION SUMMARY:
As an Eileen Fisher Store Leader, you will drive, and participate in all activities that support achieving store business objectives, while creating an unsurpassed service culture. As a Merchant, you will perform with high integrity in business strategy, people growth and development, and operational excellence. You will be a dynamic and inspiring leader who fosters strong internal and external relationship building skills. As a Leader, you will emulate the brand as an Eileen Fisher Ambassador by embracing the values, purpose and strategic objectives of the company.
BUSINESS, STRATEGY AND VISION
Develop and implement business strategy, supporting collaboratively with the District Leader to enhance sales and sustainable business growth.
Drive and maximize key performance to consistently achieve the overall sales budget objectives while ensuring operational integrity and achieving profitably.
Demonstrate sales leadership by playing an active role on the sales floor through customer engagement, ensuring the highest level of customer service is provided.
Manage and support stock levels through direct communication with key business partners to maximize full price selling, maintaining a high sell through, as well as alignment with new deliveries.
Train and communicate current product knowledge to all associates to ensure the team is fully educated on the brand and seasonal strategy by partnering with the appropriate internal DTC teams for product support.
Lead the team to consistently establish relationships and promote local events through continuous networking.
Manage to staffing budget and allocate staff resources and scheduling to effectively drive sales, ensuring excellent customer experience and profitability.
Lead annual compensation process in conjunction with District Leader.
Possess openness to experience our product, stylishly wardrobing self and customers.
Proactively follow industry news and be aware of business trends and key competitors in the market.
KEY ACCOUNTABILITIES:
LEADERSHIP AND PEOPLE DEVELOPMENT
- Attract, recruit, and retain a high performing team. Build a talent pipeline through networking.
- Ensure a consistent and branded onboarding experience for all new hires.
- Foster teams’ growth and development though the Development Dialogue process in addition to providing regular constructive and timely feedback.
- Conduct coaching sessions with store team to review performance; identify and create action plans as needed.
- Partner with District Leader on challenging employee relations issues to ensure effective resolution.
- Mentor and develop Assistant Store Leader, providing opportunities to learn and practice all aspects of leading the team and business.
- Empower Assistant Store Leader to support in decision making process and development of employees.
- Display a strong commitment to self- development and growth.
CLIENT ENGAGEMENT
- Achieve business objectives by creating and utilizing a strategy to retain and attract potential clients, maximizing CRM technology.
- Ensure accurate customer data is captured for the purpose of building relationships to personalize future client development opportunities.
- Promote brand awareness, establish market/store presence, and capture competitive market share through community outreach and company sponsored events.
- Awareness of all of our digital channels.
OPERATIONAL EXCELLENCE
- Analyze store performance and report current business trends to cover all aspects of the business.
- Collaborate with P&C Partners (HR/OD), Payroll and Store Operations while adhering to and following all company policies and procedures.
- Participate in annual Loss Prevention audit and ensure inventory integrity with shrinkage to meet company target.
- Accountable for accurate inventory flow.
- Responsible for maintaining store merchandising, visual standards and presentation.
- Performs other related duties and assignments as required.
Required Skills
REQUIRED SKILLS:
- Must be entrepreneurial, inventive, creative and flexible.
- Possess excellent strategic leadership, time management, and organization skills.
- Should have the ability to think outside the box and be open to all possibilities.
- Passionate about nurturing a positive and supportive work environment.
- Possess the ability to identify opportunities around product needs to best support the needs of the business.
- Dedicated to providing an excellent customer experience, promoting quality service among your team through training and serving as a positive role model.
- Passionate about helping our customers take a fresh look at our Brand and product.
- Possess openness to experience our product, stylishly wardrobing self and customers.
- Strong problem solving skills with ability to adapt quickly and react positively to business needs and changes in strategies.
- Demonstrated ability to build effective teams and motivate employees.
Required Experience
EDUCATION: Bachelor’s Degree in a related field is preferred; may be offset by experience.
REQUIRED EXPERIENCE
- Minimum of 3+ years of sales management experience in retail, or service related industry.
- Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business.
- Proven ability to drive positive customer experiences that build loyalty and deliver measurable results.
- Develop strong relationships with customers, team, and retail partners with effective communication.
- Ability to manage competing priorities in a fast-paced environment.
- Industry awareness and strong business acumen.
- Strong verbal and written communication skills and excellent organizational skills.
- Provide ongoing development and coaching to team.
- Communicates and identifies strategies to ensure performance standards are met.
- Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook; POS & OMS systems.
- Flexibility to work a retail schedule which will include evenings, weekends, and additional hours as needed and holidays.
- Must be required to attend outside events and seminars as requested.
- Standing required for an entire work shift, bending, twisting, climbing long and short ladders.
- Ability to lift up to 35 lbs. at floor level and/or team lift when necessary.
STAFFING CONTACT:
SUPERVISES: Assistant Store Leader, Sales Associates, Stock Associates
REPORTS TO: District Leader