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House Supervisor -Full Time Night Shift

Redwood Credit Union

House Supervisor -Full Time Night Shift

Santa Rosa, CA
Paid
  • Responsibilities

    Wanting to work at a place that refers to “Service” not as a colloquialism, but rather as a daily motto and mission? Look no further: REDWOOD CREDIT UNION IS LOOKING FOR AN TEMPORARY FINANCIAL ASSISTANCE COORDINATOR THAT WANTS SOMETHING MORE!

    As the Temporary Financial Assistance Coordinator within our Financial Assistance Department, you will be responsible for a variety of tasks which would include:

    • Support Paralegal through accurate and timely drafting of all relevant legal documents such as complaints, summons, documents for service, for attorney and paralegal review, and filing in appropriate court system, including but not limited to small claims, civil and bankruptcy.
    • Support Paralegal in accurate and timely drafting post-judgment documents as applicable, including but not limited to settlement agreements, satisfaction of judgments, partial satisfaction of judgment, all forms of enforcement forms such as wage garnishment and bank levies.
    • Support Paralegal through the timely and accurate follow up on enforcement actions with all applicable agencies, maintaining accurate records and documentation, timely informing Paralegal and Recovery team members of status of enforcement actions.
    • Support Paralegal in arranging for document transport to all applicable agencies, including but not limited to, sheriff’s offices, courts, or legal counsel offices.
    • Support Recovery team in performing complex skip tracing, including by not limited to, pulling credit and background reports, determining member present employment, and assets, making sound recommendations for legal pursuit or enforcement actions.
    • Support Recovery Team by performing real estate property record searches, performing collateral review and evaluation, title examination and problem solving, making sound recommendations for legal pursuit or enforcement actions.
    • Support Recovery Team through timely and accurate preparation and coordination of documentation such as Acknowledgement of Debt and renewals, work-out modification documents, settlement agreements, payment plans and all forms of letter documentation.
    • Support Recovery Team in the timely and accurate posting of post-charge off recovery payments to accounts, providing accurate pay off calculations, working closely with applicable RCU teams to attain information.
    • Support Collateral Officer in timely and accurate preparation, processing, monitoring and follow up of cancellation of all financed service contracts on repossessed vehicles, ensuring timely submission and collection of funds, as well as accounting through accurate and up to date recordkeeping.
    • Support Collateral Officer in the timely and accurate preparation of NOI, Deficiency Balance letters and related documentation related to repossession of vehicle collateral, including timely follow up with repo remarketing vendor, including repossession invoice processing.
    • Support Collateral Officer in receipt, timely and accurate recordkeeping of Impound Notices, timely notifying Collateral Officer of action steps needed to protect RCU’s interests.
    • Support Collateral Officer in timely and accurately submitting claims to State National, maintaining careful monitoring and record keeping, keeping Collateral Officer informed of status of all claims.
    • Support Collateral Officer in timely obtaining vehicle title to facilitate asset disposition, coordinating resolution of imperfect title with appropriate RCU teams or agencies.
    • Supporting Paralegal, Recovery Team, Collateral Officer or Financial Assistance Managers in research or member issues or complaints, providing timely and accurate information, including recommendation for resolution.

    Required Skills

    THE JOB (THE BIG STUFF):

    • Basic understanding of call center environment and company policies and procedures
    • Ability to communicate effectively both verbally and in writing
    • Ability to manage accepting incoming calls while making outbound calls
    • Ability to keep Members information confidential
    • Ability to measure performance in a productivity driven environment
    • Ability to work a rotating schedule which will include working on rotating Saturdays.

    WHAT'S NEEDED IN THE ROLE:

    • Current, working knowledge of real estate or business loan origination, liquidation, or asset disposition process, auto loan repossession, NOI and deficiency balance letter process, and/or collection and legal enforcement process and procedures.
    • Strong organizational skills, with ability to effectively timely and accurately prioritize, manage time, work under deadlines and stress and handle multiple tasks in a fast-paced environment, with ability to switch gears quickly.
    • Knowledge of or ability to understand the Fair Debt Collection Act.
    • Knowledge of or ability to understand Federal and state laws, rules and regulations concerning Credit Union collection activities.
    • Knowledge of or ability to understand skip tracing processes, including use of related tools.
    • Knowledge of or ability to understand insurance (collateral and disability) as it pertains to collection of charged off accounts preferred.

     

    Required Experience

    ADDITIONALLY, THE IDEAL CANDIDATE HAS:

    • A combination of education and experience equivalent to a high school diploma and one year clerical experience in a measured productivity driven environment.

    WHY WORK FOR REDWOOD CREDIT UNION?

    • Local financial institution, providing unparalleled service since 1950
    • Second Healthiest Credit Unions in the USA, rated by Glatt Consulting
    • Voted Best Places to Work in the North Bay 14 years in a row
    • Voted Best Company to do Business With in Sonoma County 4 years in a row
    • Located in Santa Rosa: the heart of wine country! (1 hour north of San Francisco)
    • Competitive compensation and fantastic benefits package
    • World-class employee engagement scores

    TELL US WHY YOU THINK YOU ARE OUR NEW TEMPORARY FINANCIAL ASSISTANCE COORDINATOR!

    SERVICE ~ TRUST ~ PEOPLE ~ COOPERATION We are an Equal Opportunity Employer

  • Qualifications

    THE JOB (THE BIG STUFF):

    • Basic understanding of call center environment and company policies and procedures
    • Ability to communicate effectively both verbally and in writing
    • Ability to manage accepting incoming calls while making outbound calls
    • Ability to keep Members information confidential
    • Ability to measure performance in a productivity driven environment
    • Ability to work a rotating schedule which will include working on rotating Saturdays.

    WHAT'S NEEDED IN THE ROLE:

    • Current, working knowledge of real estate or business loan origination, liquidation, or asset disposition process, auto loan repossession, NOI and deficiency balance letter process, and/or collection and legal enforcement process and procedures.
    • Strong organizational skills, with ability to effectively timely and accurately prioritize, manage time, work under deadlines and stress and handle multiple tasks in a fast-paced environment, with ability to switch gears quickly.
    • Knowledge of or ability to understand the Fair Debt Collection Act.
    • Knowledge of or ability to understand Federal and state laws, rules and regulations concerning Credit Union collection activities.
    • Knowledge of or ability to understand skip tracing processes, including use of related tools.
    • Knowledge of or ability to understand insurance (collateral and disability) as it pertains to collection of charged off accounts preferred.

     

  • Industry
    Financial Services