Job Description

This is an in-office position based in Apple Valley, MN. This is not a fully remote eligible position.

The Sr. Employee Relations Partner (ERP) serves as a subject matter expert in employee relations, providing advanced consultation and case management for complex workplace matters. This role leads investigations, advises leaders on corrective actions and separations, and ensures compliance with employment laws and organizational policies. The ERP also supports employees by providing guidance, resources, and mediation during investigations or grievance processes to foster understanding, resolution, and trust. This position will be instrumental in shaping and refining ERP processes, tools, and best practices. The ERP partners closely with HR Business Partners, HR leadership, and org-wide People Leaders to ensure alignment with company values, employment law, and organizational standards-promoting fairness, consistency, and proactive risk mitigation across all employee relations matters.

Essential Functions

• Employee Relations Investigation and Resolution: Lead and manage employee relations investigations and complex workplace matters with fairness, care, and professionalism. Handle each situation thoroughly and objectively, promoting understanding, accountability, and alignment with company values, policies, and applicable laws. Responsibilities include planning, interviewing, documentation, analysis, and preparing comprehensive summaries and recommendations to ensure timely and consistent resolution. This role also assists in the delivery and processing of corrective actions and separations, ensuring communications and documentation are handled respectfully, accurately, and in partnership with leaders and HR Business Partners.
• Workforce Trends, Policy Alignment, and HR Collaboration: Collaborate with HR Business Partners and HR leadership to assess trends, develop practical tools and resources, and empower leaders to proactively support their teams. Strengthen documentation practices and mitigate risk through early intervention, consistent application of policy, and effective communication.
• Administration of Unemployment Claims, Appeals, and Process Improvements: Manage unemployment claims and appeals, including case response preparation, hearing representation, and tracking outcomes. Provide insights and feedback to improve processes and prevent future claims where possible.
• Projects and HR Operational Support: Assist with Ad hoc projects and provide HR Operational Support as needed.
• Bank Secrecy Act: Remains cognizant of and adheres to Ent policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Qualifications

This is an in-office position based in Apple Valley, MN. This is not a fully remote eligible position.

Minimum Formal Qualifications for this Position

• Bachelor's Degree in Human Resources, Psychology, Social Work, Business Management, or a related field of study.
• 6+ years' experience as an Employee Relations Specialist/Partner, Human Resources Generalist, HR Business Partner, or other relevant HR-related experience to include: Required
• 3+ years' experience focused on employee relations and workplace investigations. Preferred
• 2+ years' experience in HR Leadership. Preferred

Technical or Specialized Knowledge/Skills:

• Ability to maintain confidentiality when dealing with personal and protected information.
• Interpersonal skills, strong emotional intelligence, and the ability to build trust and rapport with employees and managers.
• Customer service and problem-solving skills.
• Ability to multitask and prioritize workflow.
• Ability to communicate effectively both verbally and in writing.
• Knowledge of federal and state employment laws (EEO, ADA, FMLA, FAMLI, HFWA, ESST, etc.).
• Demonstrated ability to conduct impartial investigations and produce thorough, defensible findings.
• Mediation, facilitation, and conflict-resolution skills.
• ability to exercise sound judgment, maintain strict confidentiality, and demonstrate professionalism when managing sensitive issues.
• Skilled in coaching leaders through difficult conversations and ensuring fair, consistent outcomes.
• Proficiency in documentation standards and HRIS/case tracking systems (UKG, etc.).
• Ability to work independently and exercise sound decision-making in a high-autonomy environment.
• Strategic mindset with the ability to balance legal compliance, organizational culture, and employee experience.
• Knowledge of employment law (multi-state preferred).

Certifications Required:

• None

Environmental, Physical and Psychological Requirements

• Standing - Occasionally
• Walking - Occasionally
• Sitting - Frequently
• Lifting - Rarely (40 Lbs)
• Carrying - Rarely
• Pushing - Rarely
• Pulling - Rarely
• Balancing - Rarely
• Stooping - Rarely
• Kneeling - Rarely
• Crouching - Rarely
• Crawling - Rarely
• Reaching - Occasionally
• Handling - Occasionally
• Grasping - Occasionally
• Feeling - Occasionally
• Talking - Frequently
• Hearing - Frequently
• Repetitive Motions - Frequently
• Eye/Hand/Foot Coordination - Occasionally
• Noises louder than normal speaking volume - Occasionally
• Temperature Changes - Rarely
• Atmospheric Conditions - Rarely

Additional Information

This is an in-office position based in Apple Valley, MN. This is not a fully remote eligible position.

The pay range for this position is: $54.81 to $61.31 per Hour (S17)

Final compensation for this position will be determined by various factors such as relevant work experience, specific skills and competencies, education, certifications, and internal pay equity.

This position is eligible for our corporate bonus program based on company performance.

Benefits Summary Sheet

At Ent Credit Union, we offer a comprehensive benefits package, including:

• Health Benefits: Affordable insurance, 24/7 doctor access, and a nationwide provider network.
• 401(k): 3% automatic contribution after three months, plus up to 6% matching.
• Paid Time Off: During your first year, enjoy 16 days of paid time off (PTO) plus 9 paid holidays. And it grows from there.
• Volunteer Time Off: Paid time off to give back to the community.
• Education Support: Up to $10,000 annually for higher education and assistance for certifications.
• Exclusive Discounts: Significant savings on home, car, and personal loans.

For more information about our outstanding benefits please visit our careers page at www.ent.com/careers.

We anticipate this position to close on 12/01/2025. Please submit your application at your earliest convenience to be considered.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)