Job Description

As Vice President of Digital Product, you will establish Ent Credit Union’s digital future and disrupt Colorado banking in the members’ favor. This intrapreneur role leads digital product and vision, recruits teams of smart-creatives, and partners with development and creative to deliver speed to market.

Ent is Colorado’s largest financial cooperative (think REI, in banking), where we put “people over profit” to work at scale. Ent’s current member satisfaction is high and digital delivery has been strong, and yet for the future Ent must beat large banks and fintechs. Come lead our digital transformation.

As Vice President of Digital Product, you are the most influential person in establishing Ent Credit Union’s digital future. You are a creative visionary able to challenge us to think of new ways to engage our members, and a fierce executor with the ability to bring that vision to life quickly through the delivery of quality digital products. You are equal parts innovator, inspirational leader, and no-nonsense delivery.

You provide strategic product direction and oversight for Ent’s digital channels. You lead the credit union’s digital transformation by assessing emerging trends, technologies, platforms, and potential partnerships – and build digital products that transform the way we do business and the financial health of our members. Your deep understanding of the digital landscape allows you to establish a clear and compelling vision for continuously improving the effectiveness and impact of Ent’s digital products.

You lead multidisciplinary teams including product management, creative, and software engineering. You effectively recruit and build high-performing teams of smart-creatives and build an environment where they excel. You have both a macro and micro focus on delivering value for our credit union and members. You are focused on inspiring product teams to find ways to improve Ent’s digital offerings noticeably over time while simultaneously getting important deliverables out the door.

You are the central connection point between the business, creative, and technology, with accountability for analyzing production data and making recommendations to improve efficiency, reduce costs, and increase sales in various channels and products. You effectively partner with senior leaders in marketing, electronic banking, geographic expansion, technology, lending, and member service to ensure high value is delivered to Ent’s owner-members. You are accountable for the digital transformation roadmap, digital member experience, and growth goals for all electronic banking channels. You ensure Ent’s digital channels and initiatives are differentiated and routinely exceed the expectations of our members.

Qualifications

• DIGITAL PRODUCT STRATEGY DEVELOPMENT:
  • Strategy development via:
    • Systems thinking across the sector and beyond Industry trends integration Member data analysis Industry / market research Competitive analysis / benchmarking Usability testing Platform expertise Prioritization and product definition of Ent's electronic banking products to include new features, enhancements, and eliminations. Research design trends and best practices relevant to the financial industry. Work with the stakeholders to define the strategy, vision, business, and user outcomes. Oversee the online banking user experience.
• DIGITAL PRODUCT DELIVERY:
  • Translate strategic requirements into business requirements.
  • Implement approved new features, enhancements, and eliminations.
  • Vendor management / relations Plan, monitor and own business and user value outcomes measurement and reporting.
  • Oversee Internal Control Structure. Budget Input and Monitoring.
• LEADERSHIP DEVELOPMENT / COACHING:
  • Coach direct reports and lead teams in product delivery.
  • Uphold standards of performance. Promote service-oriented environment.
  • Promote cultural and operational consistency and collaboration across all digital product operations.
  • Oversight of HR related issues.

MINIMUM FORMAL EDUCATION REQUIRED FOR THIS POSITION:

Bachelor's Degree in the areas of Business, Communications, Technology Management, Product Management, or a related discipline.

Each year of relevant work experience may be exchanged for a year in a relevant degree program or vice versa. For example, a requirement of "Knowledge Consistent with a Bachelor's Degree in Accounting and 2+ years' of accounting experience? could be substituted for a High School Diploma and 6 years of relevant accounting work experience or a Master's Degree in Accounting and 0 years of work experience

MINIMUM WORK EXPERIENCE:

10+ years of combined experience in product management, design, software development, or similar areas. required 6+ years of consumer-facing digital product delivery experience. required 4+ years of broad financial services, e-commerce, or similar experience. required

TECHNICAL OR SPECIALIZED KNOWLEDGE/SKILLS:

• Extensive expertise in key digital principles, including human-centered design, prototyping and agile delivery in a sensitive and complex environment.
• Experience managing existing teams and creating team identity and culture and setting standards and procedures.
• History of innovative solutions.
• Strategic understanding of current and emerging electronic banking products (mobile, ATMs, online, IVR, etc.).
• Advanced tactical background relevant to technology used in electronic banking (i.e. Mobile and Web software platforms, etc.).
• Advanced experience with software development, and proficiency with agile frameworks such as Scrum, Kanban, etc.
• Proven record in product development, analytics, computer programming, and design.
• Ability to translate technical concepts into clear instructions for stakeholders, imparting understanding, and confidence to those who are otherwise laymen.
• Significant experience in managing vendor relationships including contract negotiation, issue escalation, and strategic influence.
• Exceptional interpersonal and communication skills (verbal, written, listening, and presentation).
• Advanced understanding of relevant Federal, State, and local regulations governing electronic banking.
• Functional knowledge of compliance, fraud intervention, and internal controls relevant to electronic banking.
• Advanced data analysis experience.
• Proficient in Microsoft Office (Word/Excel/Outlook).
• (preferred) Formal sales training.

CERTIFICATIONS REQUIRED: N/A

ENVIRONMENTAL, PHYSICAL AND PSYCHOLOGICAL REQUIREMENTS: 

Standing - Occasionally Walking - Occasionally Sitting - Frequently Lifting - Rarely (40 Lbs) Carrying - Rarely Pushing - Rarely Pulling - Rarely Balancing - Rarely Stooping - Rarely Kneeling - Rarely Crouching - Rarely Crawling - Rarely Reaching - Occasionally Handling - Occasionally Grasping - Occasionally Feeling - Occasionally Talking - Frequently Hearing - Frequently Repetitive Motions - Frequently Eye/Hand/Foot Coordination - Occasionally Noises louder than normal speaking volume - Occasionally Temperature Changes - Rarely Atmospheric Conditions - Rarely

Additional Information

Typical Pay Range: $167,190.40 to $219,419.20 (This position is eligible for an annual corporate bonus based upon performance)

For information on our benefits, please visit: Benefits Summary Sheet - 2021

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)