Job Description

The Wire Transfer Specialist is responsible for providing excellent service by accurately and expediently analyzing, validating, and processing all incoming and outgoing wire transfer requests. This position plays a pivotal role in fraud detection and intervention, protecting member deposits and credit union assets. This position is also responsible for training and keeping the other back-up wire personnel abreast of new developments to the wire transfer function, as well as, assisting other functions in Electronic Banking Operations. This position will serve as a subject matter expert and department liaison for policies, procedures, and government regulations related to wire transfers. Furthermore, this position will support other Payment Systems area such as ACH/Direct Deposits and Electronic Support Services.

Essential Functions

• Process outgoing member and credit union wire transfer requests in compliance with regulatory requirements, security protocols, and department policies and procedures, verifying the accuracy of all pertinent information, analyzing wire for fraud mitigation, confirming the request data directly with members, appropriately debiting member accounts and inputting information properly into the Federal Reserve Fedline system.
• Process outgoing international wire requests by complying with regulatory requirements, security protocols, and department policies and procedures, verifying the accuracy of all pertinent information, analyzing wire for fraud mitigation, confirming the request data directly with members, appropriately debiting member accounts and inputting information properly into a third-party servicer's platform.
• Process incoming wire transfer requests by complying with regulatory requirements, security protocols, and department policies and procedures, retrieving incoming wire information from Fedline, analyzing wire for fraud mitigation, and post to member accounts.
• Support other Wire Transfer Specialists and assist with the training of other EBO personnel serving as the back-up for the Wire Transfer position. Participate in Risk Management informational meetings to stay current on regulations related to wires. Keep department personnel informed of new developments related to the wire transfer function.
• Assist other areas of Payment System as needed including but not limited to ACH disputes, setting up or verifying EFT Records, member service in regards to all ACH activity on member accounts, and processing incoming mailed checks. Assist with administrative duties related to the wire transfer unit to include procedures, processes, safekeeping, and management consultations on unusual or suspicious transactions. Other related duties as assigned.
• Bank Secrecy Act: Remains cognizant of and adheres to Ent policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Qualifications

Minimum Formal Qualifications for this Position :

• High School Diploma/G.E.D. or Equivalent
• Associate's Degree in Accounting, Finance, or similar preferred
• 4+ years' banking / credit union member service experience to include:
• 1+ years' wire transfer experience in a banking / credit union environment.

Each year of relevant work experience may be exchanged for a year in a relevant degree program or vice versa. For example, a requirement of a bachelor's degree in accounting and 2+ years of account experience could be substituted for a high school diploma and 6 years of relevant accounting work experience or a master's degree in accounting and 0 years of work experience.

Technical or Specialized Knowledge/Skills:

• Comprehensive understanding of Ent's Symitar system.
• Solid knowledge of the Federal Reserve Fedline system and the wire transfer processes.
• Must have a thorough understanding of all regulations governing wire transfers to include Federal Reserve Bank regulations, Office of Foreign Assets Control for Specially Designated Nationals and Blocked Persons, and the Bank Secrecy Act as it relates to wire transactions.
• Must be a quick learner, able to develop a thorough understanding all wire transfer processes, including a complete understanding of 3rd Party Vendor processes, internal host system processes (currently Symitar), and all policies and procedures related to the credit union's wire transfer activities. The Wire Transfer Specialist must be able to use the host system simultaneously with third-party websites.
• Strong communication, attention to detail, logic, organization, professionalism, and customer service skills are required.
• Solid business judgment, accuracy, and exercise of common sense are required.
• Proven ability to detect and assess unusual and/or suspicious activity.
• Basic understanding of Microsoft Office Word and Excel programs.

Certifications Required:

• None

Environmental, Physical and Psychological Requirements :

• Standing - Occasionally
• Walking - Occasionally
• Sitting - Frequently
• Lifting - Rarely (40 Lbs)
• Carrying - Rarely
• Pushing - Rarely
• Pulling - Rarely
• Balancing - Rarely
• Stooping - Rarely
• Kneeling - Rarely
• Crouching - Rarely
• Crawling - Rarely
• Reaching - Occasionally
• Handling - Occasionally
• Grasping - Occasionally
• Feeling - Occasionally
• Talking - Frequently
• Hearing - Frequently
• Repetitive Motions - Frequently
• Eye/Hand/Foot Coordination - Occasionally
• Noises louder than normal speaking volume - Occasionally
• Temperature Changes - Rarely
• Atmospheric Conditions - Rarely

Additional Information

The pay range for this position is: $22.02 to $28.90 per Hour (S13)

Final compensation for this position will be determined by various factors such as relevant work experience, specific skills and competencies, education, certifications, and internal pay equity.

This position is eligible for our corporate bonus program based on company performance.

We anticipate this position to close on 5/17/2024. Please submit your application at your earliest convenience to be considered.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

Benefits Summary Sheet - 2024

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)