Job Description

Operations Associate III

Equity makes a difference in our client’s lives by helping them reach financial freedom through the inclusion of Alternative Investments and educating clients on the options available. We have a world class online investing portal called myEquity that helps clients manage their accounts and Equity University is the ultimate resource for wealth building and self-directed IRA investing education. You will have the rewarding opportunity to help our clients navigate the world of non-traditional investing. Equity also has a strong value based culture where associates are asked to be innovative, do the right thing for our clients and all within a fun and supportive environment. Our leaders come from a wide variety of well known organizations in the Banking, Investment and Operations industries and are all committed to the growth and development of our associates.

JOB SUMMARY: The Operations Associate III, Demonstrates an advanced understanding of incoming check deposits and money movements. Reviews complex tasks and transactions and maintains documentation within established service levels. Works with minimal supervision.

ESSENTIAL FUNCTIONS:

• Processes automated bulk dividend files from asset providers through secure file transfer protocol (SFTP) sites
• Runs deposits for 401(k) plans and non-plans
• Processes returned deposit checks rejected by the bank.
• Researches and processes returned outstanding checks to find resolution and ensure client satisfaction
• Balances daily transactions ensuring accuracy and entering all times in Trust Accounting and Bank Accounts.
• Works in a team atmosphere to ensure all daily tasks are completed by end of each day.

OTHER FUNCTIONS:

• Assists Team Lead and Supervisor with training, issue resolution, researching more difficult situations, responding to colleagues’ requests, and escalated client requests
• Processes and reviews incoming wires, automated clearing house (ACH)’s, and checks for Equity Advisor Solutions (EAS), DTS as well as Equity Trust clients
• Maintains the incoming coupon queue
• Ensures the Clearing account and incoming coupon queue are within Service Level Agreement (SLA)
• Performs other duties as assigned

QUALIFICATIONS:

EDUCATION AND EXPERIENCE:

• High School Diploma or GED
• Associate Degree in Business, Finance, or related field a plus
• 2 years of experience in banking and/or financial services industries
• Retirement industry experience is a plus

PROFESSIONAL CERTIFICATION(S):

• None required

TECHNICAL SKILLS:

• Intermediate level proficiency in Microsoft Office with expert proficiency in pivot tables, filters and formulas
• Data analysis and interpretation
• Type a minimum of 45 WPM
• Intermediate 10 key skills with a minimum 9,000 KSPH preferred

BEHAVIORAL COMPETENCIES

In addition to the Core Company competencies of Customer Focus, Collaboration & Teamwork, Integrity & Trust, and Self-Development.

• Attention to detail
• Time management
• Written and verbal communication skills
• Dealing with ambiguity
• Organization
• Flexibility/Agility

Equity Trust Company is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.

Other details

• Pay Type Hourly