At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Enterprise Shared Services (ESS) comprises key functions that are core to the company’s operations, including Global Real Estate & Workplace Experience, Global Supply Management, Business Continuity Management, Aviation, Internal Fraud Center of Excellence and Global Security. ESS helps keep American Express growing and puts our colleagues at the center of everything they do by delivering best-in-class services that power safe, resilient, and efficient operations around the world.

Internal Fraud plays a key role within American Express’s 1LOD Internal Fraud Center of Excellence (COE), responsible for designing, implementing, and optimizing rules that detect and prevent internal fraud.

How will you make an impact in this role?

The Executive Assistant plays a critical role within the Internal Fraud Center of Excellence, serving as a strategic partner to the Vice President, Head of Internal Fraud. This role supports both the day-to-day operating rhythm and the build out of a newly formed team, ensuring priorities are organized, initiatives are advancing, and leadership is positioned to execute effectively.

Reporting to the Vice President, this role combines executive support with structured project coordination. The individual will work closely with cross functional partners across Fraud Analytics, Investigations, Technology, and Operational Risk to help drive alignment, track key deliverables, and maintain strong operational discipline as the function scales.

• Serve as a strategic partner to one Vice President initially, with scope to expand to additional leaders over time, aligning complex calendars to business priorities and long range planning
• Work closely with the Vice President as they onboard and build a newly developed team, providing hands on support across both administration and project coordination
• Act as a central coordination lead across Directors and key partners, translating shifting priorities into clear plans, milestones, and follow ups
• Drive end to end planning for internal and external meetings, including agenda development, materials, logistics, and action tracking
• Provide project management support across leadership initiatives by tracking progress, managing deadlines, and escalating risks as needed
• Maintain forward visibility into critical milestones, leadership forums, and enterprise commitments to ensure preparedness and alignment
• Oversee complex travel planning and integrated itineraries that support strategic objectives
• Manage expense reporting and reconciliation, while supporting special projects and team initiatives with strong execution discipline and cross functional coordination

Minimum Qualifications:

• 5+ years of executive administrative support experience within a large organization
• Proven track record of supporting senior leaders with a customer-first mindset and strong attention to the executive’s needs and experience
• Experience supporting global or senior leaders across multiple time zones
• Ability to operate with a high level of integrity and maintain complete confidentiality when handling sensitive issues
• Effective verbal and written communication skills, with the ability to clearly convey information and confidently interact at all levels
• Excellent time management and organizational skills with strong accuracy and attention to detail; able to work flexibly and under pressure
• Demonstrated ability to manage multiple priorities and execute across multiple initiatives in a fast-paced, dynamic environment
• Ability to identify problems, evaluate potential solutions, and proactively work toward resolution
• High proficiency using MS Office (Word, Excel, PowerPoint) and internal AXP tools and systems, including Outlook, Webex, Ariba, Concur, Payroll, SharePoint, and myInfo
• Strong interpersonal and networking skills to build and maintain effective professional relationships across the organization
• Ability to interact effectively and diplomatically with executives and Executive Assistants across AXP
• Team-oriented mindset with the ability to excel in a dynamic, evolving environment
• Willingness to work in the Charlotte office at least 3 days per week

Preferred Qualifications:

• Positive, solutions-oriented demeanor and reliable follow-through
• Keen attention to detail with a strong sense of urgency in execution
• Ability to prioritize independently and work autonomously with minimal guidance
• Strong understanding of AXP policies and procedures

Salary Range: $31.49 to $49.28 hourly + bonus + benefits

The above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position