Job Description

THE IMPACT YOU WILL MAKE

The Customer Identity & Access Management Operations Manager role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities:

• Lead operational activities for external customer identity and access management (CIAM) lifecycle with the support of your team
• Oversee and manage the day-to-day operations activities, including provisioning, de-provisioning and managing access, troubleshooting customer issues as well as engaging with internal teams for application roll-out activities
• Oversee the administration of operational process SLAs ensuring compliance with standard operating procedures
• Manage a team of Associates with accountability to develop and retain top talent.
• Identify organizational roadblocks that limit team productivity and quality, and provide feedback to management, so we can improve, innovate, and move forward.
• Determining causes of operating errors, taking corrective action and reporting issues as needed.

Qualifications

THE EXPERIENCE YOU BRING TO THE TEAM

Minimum Required Experiences

• 6 years relevant experience
• Experience with Operational Excellence including improving and overseeing operations
• Ability to manage people and lead a team, including giving feedback, facilitating meetings, and coaching and mentoring
• Experience in the process of analyzing data to identify trends or relationships to inform conclusions about the data
• Ability to manage relationships across the enterprise
• Experience in Risk Assessment and Management including evaluating and designing controls, conducting impact assessments, identifying control gaps, remediating risk, etc.
• Skilled in presenting information and/or ideas to an audience in a way that is engaging and easy to understand
• Ability to influence including negotiating, persuading others, facilitating meetings, and resolving conflict 
• Experience in solving complex, specialized business problems, proposing strategic options, and identifying resources to meet the defined objectives
• Experience helping an organization to plan and manage change in effort to meet strategic objectives
• Skilled in Excel and Power Point
• Experience using SharePoint and MyServices

Desired Experiences

• Bachelor degree or equivalent
• Experience in identity and access management preferred

Additional Information

In response to COVID-19, Fannie Mae has adapted our workplace and hiring processes to better safeguard our employees, candidates, and new hires. We understand that this is an unprecedented situation and Fannie Mae is committed to creating protocols for these processes that are agile and conform with federal, state, and local health administration guidance. While the company's operating status for on-site work is currently voluntary, the majority of Fannie Mae's workforce is remote until further notice. We continue to conduct all interviews and onboarding virtually. In addition, all employees who wish to come on site must be fully vaccinated against COVID-19 and enter their vaccination information into a confidential HR system before arriving at the facility, unless they have an approved accommodation. Click here to go directly to information about accommodations. The future is what you make it to be. Discover compelling opportunities at careers.fanniemae.com. Fannie Mae is an Equal Opportunity Employer, which means we are committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, religion, national origin, gender, gender identity, sexual orientation, personal appearance, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation in the application process, email us at careers_mailbox@fanniemae.com.