DESCRIPTION

At HSBC, the health and well-being of our employees remains of utmost importance. Many of our roles are permitted to work from home (in states in which HSBC is licensed to operate) until further notice. Upon resumption of normal operations, this role may be performed at our Arlington Heights, Illinois office. As our Financial Crimes Triage Investigator, you will focus on the specific financial crime threats the firm faces now and in the future, pioneering the techniques and technology that protect our business, our customers, and the many communities in which we operate, from the harms associated with financial crime. FCTM harnesses intelligence, analytics, technology, investigation, information sharing, and public-private partnership to achieve this end, always seeking the most effective and efficient means. FCTM is also partnering with Financial Crime Compliance to build the case for a more efficient and effective regulatory approach by defining a potential new regulatory landscape based on practical, tested innovation and serving as a thought leader in the ongoing public debate on the future of regulatory compliance.

Our purpose - Opening up a world of opportunity - explains why we exist. We're here to use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We're bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world - for our customers, our people, our investors, our communities and the planet we all share.

YOU WILL BE RESPONSIBLE FOR:

• Working within the Triage sub-function within one of FCTM's four regional functions aimed at mitigating the harms associated with financial crime
• Assisting compliance and/or line management, including business, operations and product managers, in implementing changes to products, services, systems, and operations to ensure and maintain compliance
• Adhering to the framework, policies, procedures, and controls for the effective identification and mitigation of the specific financial crime threats to ensure risks are identified and managed.
• Accurately inputting and maintaining key data into appropriate systems and within agreed timescales and guidelines.
• All tasks undertaken within the Service Level Agreements and in agreed timescales
• Implementation and compliance with Group Compliance Policy
• Being the principal point of referral for all relevant investigations, which may originate from various internal or external sources
• Continuously monitor and action requests that arrive in the regional enquiries inbox
• The provision of timely and reliable assessment and triage on potential financial crime risks to improve risk management decisions within FCTM
• Completion of initial case intake assessment and all associated logging to determine action status of request
• Adhering to the globally defined triage procedures or approved country variances across FCTM Investigation, which are designed to support the operational effectiveness of the investigative capability.
• Ensuring that all cases are correctly entered onto the case management system.
• Working effectively as part of a regional dynamic team including taking on unfamiliar/difficult tasks when necessary and providing guidance and support to others.
• Developing and maintaining the relationship and understanding of activities across Triage and the wider Investigations / FCTM function.
• Developing and supporting a long lasting, effective team environment, to achieve mutual team and business goals.
• Sharing of best practices to enhance team delivery

QUALIFICATIONS:

Employment eligibility to work with HSBC in the U.S. is required as the company will not pursue visa sponsorship for these positions

• Existing Fraud Operations / Investigations; I&A; or Branch or Direct experience preferred but not essential
• Knowledge of bank enquiry systems
• Confidence, diplomacy and the ability to communicate with all levels of management, customers and external relationships
• Capable of picking up, and applying, new ideas/concepts quickly
• Excellent inter-personal, customer service and communication skills - written and verbal
• Excellent organisation and analytical skills
• Excellent decision-making / influencing skills
• A motivated self-starter who has the ability to work effectively alone and under pressure
• The ability to work accurately and to remain calm and controlled under pressure whilst performing all functions of the role
• Adaptability and flexibility
• Good PC skills and knowledge of Microsoft software
• Enthusiasm and a positive 'can do' attitude

As an HSBC employee, you will have access to tailored professional development opportunities and a competitive pay and benefits package. We work hard to ensure that our workplace is a diverse, inclusive and meritocratic environment, and we have a strong dedication to sustainability. Our Employee Resource Groups (ERGs) play a central part in life at HSBC, including the development of our employees and our connection to the communities and customers we serve. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank for the future! #wayup All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

HSBC is one of the world’s largest banking and financial services organizations. Our global businesses serve around 39 million customers worldwide through a network that covers 62 countries and territories. Our customers range from individual savers and investors to some of the world’s biggest companies, governments and international organizations. We aim to connect them to opportunities and help them to achieve their ambitions.