07/09/2018 IT Generalist I Work Location Reston, VA 1 FLSA Status Non-exempt Req Number 9712BR Full Time/Part Time Full-time Job Type Regular Position Overview Are you someone who loves analyzing IT infrastructure to understand how it all works together to serve our business functions? Do you have a drive to make sure all data is complete and accurate? The Freddie Mac CMDB team is looking for an entry level operations specialist to help ensure our company has an accurate representation of our infrastructure which will help mitigate risk, resolve incidents quickly, and provide accurate costing for the organization. Job Responsibilities This person will be responsible to: Execute Configuration Management processes, procedures, and methodologies based upon ITIL principles Work with technology teams and data consumers to ensure Configuration Items (CIs) are entered and maintained in the CMDB and IT Asset Management systems Reconcile the CMDB data when exceptions are noted between CMDB, discovery information, and other authoritative data repositories for configuration items Support design, development, and implementation of automated processes for gathering, populating, and maintaining CMDB data Provide recommendations and input to existing or new processes to improve the effectiveness of Configuration Management Identify and track issues and risks to closure while maintaining communication with data consumers Perform other duties as assigned Work Location Zip Code 20190 Division CTO Divisions Qualifications Minimum of 1 years of relevant IT experience Bachelor's Degree or equivalent experience Experience with data analysis and maintenance of Configuration items Experience with ServiceNow CMDB or BMC Remedy CMDB Knowledge of ServiceNow Service Management modules Understanding of IT Service Management processes based on ITIL v3 Keys to success in this role An eye for details Perfectionist Communicate across various IT teams and organizations Ability to learn quickly Open to asking questions Top 3 Personal Competencies to possess Drive for Execution - Be accountable for strong individual and team performance Partnership - Build trust and strong partnerships through my own and my team's actions Drive for Execution - Treat obstacles as challenges to overcome, not excuses Work Location City Reston Posting Title CMDB Operations Specialist Preferred Skills Hands-on experience with ServiceNow CMDB Experience in asset and configuration item identification, baseline, relationship mapping, CMDB administration Excellent writing skills for generating clear, concise notes and documentation Strong analytical skills needed to proactively solve problems pertaining to data inaccuracies ITIL v3 Foundations or above certified Exhibit excellent interpersonal skills with all levels of the organization Closing Statement Today, Freddie Mac makes home possible for one in four home borrowers and is one of the largest sources of financing for multifamily housing. Join our smart, creative and dedicated team and youll do important work for the housing finance system and make a difference in the lives of others. Freddie Mac is an equal opportunity and top diversity employer. EOE, M/F/D/V. Work Location State VA Job Category Information Technology (IT)