Education : Less Than High School Description : Freedom MortgageFreedom Mortgage Corporation is an Equal Opportunity Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to age, race, color, religion, gender, sexual orientation, national origin, or their status as a protected veteran or an individual with disabilities. Local applicants encouraged to apply. Employment contingent upon successful completion of background investigation. Smoke-free workplace. Drug-free work environment. Excellent benefits package including medical, dental, vision and 401(k). All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search. LENDER NMLS ID:2767Equal Opportunity Employer- Minorities/Females/Disabled/VeteransJob ID: 2773Location: Cherry Hill, NJFunctional Area: ServicingDepartment:Lien Release/PayoffsEmployment Type:Not IndicatedRelocation Provided: NoPosition Description:Answer inbound and make outbound calls from the Customer Care department and respond to customer requests within established timelines in order to maintain service level expectations and deliver quality service to customers.Responsible for assuring all regulatory requirements are met concerning customer interaction by explaining policies and procedures courteously and patiently.Maintains confidentiality of customer's nonpublic information.Provides information and knowledgeable assistance regarding mortgage loans by retrieved loan information and provide customers their information quickly and efficiently.Builds customer relationships by actively listening and resolving complaints quickly, efficiently and accurately.Provides written and verbal responses to customer inquiries as needed.Ability to work some SaturdaysAbility to read, and interpret documents such as policy and procedure manuals, safety rules, operating and maintenance instructions.Ability to write routine reports and correspondence.Ability to speak effectively before groups of customers or employees of organization.Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.Ability to compute rate, ratio, and percentage and to draw and interpret bar graph.Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.Experience and/or knowledge of the mortgage industry preferred but not required.Education and/or Experience:GED/High School required Associate's degree (A.A.) or equivalent from two-year College or Technical School; or one year to two years related experience and/or training; or equivalent combination of education and experience.Education and/or Experience:GED/High School required Associate's degree (A.A.) or equivalent from two-year College or Technical School; or one year to two years related experience and/or training; or equivalent combination of education and experience.Freedom Mortgage is a privately held, full-service residential mortgage lender licensed in all 50 states, Washington D.C., Puerto Rico and the Virgin Islands. We are one of the largest and fastest-growing privately held mortgage companies in the country, as well as a top 5 residential lender in the USA. Freedom Mortgage currently services more than $200 billion, and we are a leading FHA lender (top 5). And we are continuing to grow! Freedom Mortgage is again on the Inc. 5000 list of the nation's fastest growing private firms. Freedom Mortgage is proud to be recognized by Inc. Magazine's Inc. 5000 rankings for the fastest growing private firms in the nation for five consecutive years (2013-2017).Freedom Mortgage has over 4000 employees and offices nationwide. Locations include suburban Philadelphia (multiple sites in Southern New Jersey and Fort County : Camden Primary Phone : 8563809207 Fax Number : 8563809207 Email : Brittany.Hammond@FreedomMortgage.com URL : http://www.Click2apply.net/b7nh2bfh23kdnc44