SUMMARY: Technical Support Analysis will be considered second level technical support at an enterprise level; supporting, monitoring and troubleshooting the overall technical infrastructure as well as establishing new interfaces, automation processes, and application efficiencies with the aid and support of the Information Systems Manager by performing the following duties.
DUTIES AND RESPONSIBILITIES include the following.
SUPERVISORY RESPONSIBILITIES
This job has no supervisory responsibilities.
Required Skills
COMPETENCIES - To perform the job successfully, an individual should demonstrate the following competencies:
Analytical and Design - Synthesizes complex or diverse information; Collects and researches data; Demonstrates attention to detail.
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations.
Technical Skills - Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
Interpersonal Skills/Customer Service - Maintains confidentiality; Remains open to others' ideas and tries new things; Responds to requests for service and assistance; Meets commitments.
Oral and Written Communication - Listens and gets clarification; Responds well to questions; Able to read and interpret written information.
Teamwork - Balances team and individual responsibilities; Puts success of team above own interests.
Organizational Support - Follows policies and procedures; Supports organization's goals and values.
Judgment and Motivation - Exhibits sound and accurate judgment; Includes appropriate people in decision-making process; Makes timely decisions.
Professionalism - Treats others with respect and consideration regardless of their status or position.
Quality and Quantity - Demonstrates accuracy and thoroughness; Completes work in timely manner; Works quickly.
Adaptability, Initiative and Innovation - Able to deal with frequent change, delays, or unexpected events.
Attendance/Punctuality and Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Commits to long hours of work when necessary to reach goals.
Required Experience
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE: High school diploma or general education degree (GED); College degree preferred in the field of computer science and/or two plus years equivalent work experience. CompTIA A+ certification required. Microsoft/Cisco Certification a plus (MCP,CCNA,MCSE).
COMPUTER SKILLS to perform this job successfully include the following:
BANK CULTURE/CUSTOMER SERVICE SKILLS: Promotes the Bank’s culture, including the support of our Brand promise and Core Values. Ability and judgment to interact and communicate appropriately with other employees, customers and supervisor. Ability to serve customers, both internal and external, (community/public) in a manner that will reflect superior customer relations and enhance the overall marketing effort of Origin Bank.
PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; sit and use hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.
WORK ENVIRONMENT: The noise level in the work environment is usually moderate.
This job description reflects management's assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned. Origin Bank shall, in its discretion, modify or adjust the position to meet the Bank’s changing needs. This job description is not a contract and may be adjusted as deemed appropriate in the Bank’s sole discretion.
COMPETENCIES - To perform the job successfully, an individual should demonstrate the following competencies:
Analytical and Design - Synthesizes complex or diverse information; Collects and researches data; Demonstrates attention to detail.
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations.
Technical Skills - Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
Interpersonal Skills/Customer Service - Maintains confidentiality; Remains open to others' ideas and tries new things; Responds to requests for service and assistance; Meets commitments.
Oral and Written Communication - Listens and gets clarification; Responds well to questions; Able to read and interpret written information.
Teamwork - Balances team and individual responsibilities; Puts success of team above own interests.
Organizational Support - Follows policies and procedures; Supports organization's goals and values.
Judgment and Motivation - Exhibits sound and accurate judgment; Includes appropriate people in decision-making process; Makes timely decisions.
Professionalism - Treats others with respect and consideration regardless of their status or position.
Quality and Quantity - Demonstrates accuracy and thoroughness; Completes work in timely manner; Works quickly.
Adaptability, Initiative and Innovation - Able to deal with frequent change, delays, or unexpected events.
Attendance/Punctuality and Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Commits to long hours of work when necessary to reach goals.