Professional/Technical, Hourly Tutor – SCIENCES (Astronomy/Biology/Biology A&P/Chemistry/Geology/Physics
Are you passionate about providing great service and doing the right thing for your customers? How about working for an organization whose commitment to the community and its Members are evident in all that they do? Look no further: We need you to join our Member Service Center Department as our new TRAINER AND QUALITY ANALYST!
As the MEMBER SERVICE CENTER TRAINER AND QUALITY ANALYST, you will be responsible for continuously improving the overall quality of Member interactions in the phone and virtual channels, documenting and driving improvement recommendations to Staff and Leadership; tracking/monitoring the result of the stated recommendations and incorporating learnings into Service Center training. You will also be responsible for documenting the optimal service delivery experiences such that they are consistently repeatable, as well as evaluating a wide variety of interactions inclusive of service and sales, developing action plans that drive personal accountability, facilitate staff coaching, and performance management. The Service Center Trainer/QA has a key role in obtaining organizational/Member Service Center service and sales goals and objectives.
KNOWLEDGE, SKILLS AND ABILITIES:
EDUCATION/EXPERIENCE:
Required Skills
WHY CHOOSE RCU?:
Join a company where its key investment is who they hire: YOU!
SERVICE ~ TRUST ~ PEOPLE ~ COOPERATION We are an Equal Opportunity Employer
Required Experience
WHY CHOOSE RCU?:
Join a company where its key investment is who they hire: YOU!
SERVICE ~ TRUST ~ PEOPLE ~ COOPERATION We are an Equal Opportunity Employer