Job Description

**We are offering a $1500 sign on bonus! ($250 after 30 days, $250 after 90 days, $500 after 6 months, and $500 after 1 year)

What we're looking for in a Branch Associate II:**

• Someone who demonstrates peer leadership skills and thrives in a collaborative team environment.
• Commitment to delivering top-tier customer service and building strong relationships with members.
• Excellent communication skills and active listening abilities to understand and meet member needs effectively.

What's in it for you as a Branch Associate II:

• Comprehensive Training & Development: You'll receive e-learning and virtual training, guided by our Learning & Development team, ensuring you're equipped with the knowledge and skills to succeed. Ongoing coaching and mentorship will help you grow into the next phase of your career.

• Career Advancement: This role offers clear growth paths, including opportunities to move into higher-level roles. Your experience with us will not only boost your resume but also position you for future success in the financial industry.

• Full Benefits Package - Enjoy competitive benefits that include:

  • Rotating Saturdays and Sundays off for a healthy work-life balance.

  • 16 hours of paid volunteer time annually to give back to your community.

  • 10 paid holidays to recharge and spend time with loved ones.

  • 401k plan with up to 7% employer match to help you secure your future.​

  • Tuition reimbursement for continued education and personal growth.

• Member-Centric Focus: At the heart of what we do is our commitment to serving our members. You'll be part of a team that makes a positive impact on their financial well-being, creating meaningful experiences and solutions tailored to their needs.

• Fun, Engaging Workplace: Beyond the work, we offer an inclusive culture where team bonding is key—whether it’s enjoying endless coffee or participating in our frequent potlucks.

The Basics of a Branch Associate II:

• Weekly schedules will be set between the hours of Monday thru Friday 8:30 am to 5:15 pm.
• Rotating Saturdays from 8:30 am to 1:30 pm.

What you'll do as a Branch Associate II:

• Assist in training new team members, provide overrides as needed, vault management as needed, handle complex member issues, and participate in business development events.
• Create a Top-Tier experience for members in branch, drive thru and over the phone.
• Educate and engage new members on financial products and services using a needs-based approach.
• Open new accounts and products including savings, checking, debit cards, money market, CDs, IRAs, HSAs, for both consumer and business members.
• Process all routine member transactions including payments, deposits, withdrawals, transfers, cash advances, stop payments, money orders, check orders, stamps, cashier’s checks, gift cards, safe deposit box access, savings bonds.
• Handle member account maintenance including debit card maintenance, address changes, adding joint members, closing accounts, etc.
• Problem solve member issues through various communication channels including in-branch, phone, email, etc.
• Participate in volunteer events.
• Process opening and end-of-day procedures for branch.
• Listen to cues from members for additional product needs & make referrals to product experts (Financial Consultants and Loan Officers).
• Assist in maintaining a Top-Tier branch appearance.
• Adhere to established security protocols to ensure a safe environment is maintained.

Qualifications

Must Haves as a Branch Associate II:

• Building Relationships, Verbal Communication, Attention to Detail, Cash Handling, Tech Literacy.
• 1 year + experience in a Member Services or equivalent role.
• HS Diploma/GED

Nice to Haves as a Branch Associate II:

• Bilingual in Spanish and English

Additional Information

All your information will be kept confidential according to EEO guidelines.