Job description

At HSBC, the health and well-being of our employees remains of utmost importance. Many of our roles are permitted to work from home (in states in which HSBC is licensed to operate) until further notice. Upon resumption of normal operations, this role may be performed at our New York, New York office.

Assist in relationship managing Corporate and ICG clients from an operational (Confirmations/settlements) point of view, creating a framework of Operational MI analysis for GFX Operations. Create and implement pro-active solutions to our least efficient clients to increase capacity, create a volume agnostic environment and reduce cost per trade. Additionally, the role is jointly responsible for the completion and presentation of Client Efficiency score-cards for defined priority client lists, providing periodic updates to the business on analysis and results.

Primary Responsibilities/Essential Functions:

• Conduct client visits including operational presentations to Corporate and ICG clients.

• Monitor root cause / repeat errors, implementing pro-active solutions to avoid recurrence

• Assist Onshore client services with high profile initiatives such as Client Efficiency score-card and Client Efficiency Analysis

• Work with Line Manager to develop and produce MI framework using in house applications and tools

• Work with Line Manager to prepare and provide key stake-holders with formal updates twice per year following client reviews for their assigned client base. (This takes place with senior Relationship Managers, desk heads etc)

• Liaise with stakeholders, including but not limited to Clients, Sales / trading teams, GFX Operations staff and Management in New York, London and the Global Service Centers

• Assist Line Manager in building and maintaining a strong partnership with key stake-holders in sales and operations ensuring continued visibility especially with the cross-product sales desks heads.

• Adhere to all HSBC global best practices

• Assist Operations teams with providing their priority clients with expected service levels offered.

• Drive and influence change to improve automation

• Share results / successes achieved through root cause analysis with the business.

• Support your Line Manager and the Onshore GFX Operations team on various strategic initiatives, be accountable and take ownership

• Enhance / build upon relationships with all key stakeholders.

• Improve communication between Operations and our key stakeholders

• Promote teamwork in an inclusive and sincere manner and ensure effective communication through variety of mediums

• Review client escalated issues and action items as well as perform root-cause analysis. Utilizing this information to increase automation and the overall client experience. Facilitate the championing of instilling a client service culture across operations and raise awareness of strategic/priority clients.

• Perform other job-related duties as assigned.

Decision-Making Responsibility:

• Client escalated issues are communicated through suitable channels as appropriate in a timely manner taking into consideration level of risk from both a monetary as well as reputational perspective. Due to internal and external drivers there could be instances when an immediate decision will need to me made

• Engaging regional and global product heads in terms of keeping them closely informed of client feedback, which are especially strategic in nature and need to be considered when building out the target operating model as well as the budgeting process.

• Performs according to prescribed procedures.

Management of Risk

• Each employee must be aware of the Operational Risk scenario associated with the role and acts in a manner that takes account of operational risk considerations.

• Each employee must ensure compliance, operational risk controls in accordance with HSBC or regulatory standards and policies; and optimize relations with regulators by addressing any issues.

• Each employee must promote an environment that supports diversity and reflects the HSBC brand.

Observation of Internal Controls

• Each employee must maintain HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators. Any failures to comply with the above should be reflected in year end performance assessments.

• Each employee must understand, follow and demonstrate compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business in which the jobholder is involved, specifically Internal Controls and any Compliance policy including, inter alia, the Group Compliance policy.

Requirements

Employment eligibility to work with HSBC in the U.S. is required as the company will not pursue visa sponsorship for these positions.

• Ability to quickly grasp new industry practices

• Excellent verbal and written communication skills

• Strong presentation, client facing, and organizational skills

• Computer knowledge, MS Word, PowerPoint and Excel.

• Ability to handle various tasks simultaneously and manage their time efficiently.

• Ability to work under pressure and analyze issues to determine risks to the business.

• Highly motivated results driven professional with experience in the Financial Service Industry

• Proficient in understanding of FX products

• Minimum of a BA/BS degree in financial or related field

As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming, diverse and inclusive work environment. You will be empowered to drive HSBC’s engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You’ll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

HSBC is one of the world’s largest banking and financial services organizations. Our global businesses serve around 39 million customers worldwide through a network that covers 62 countries and territories. Our customers range from individual savers and investors to some of the world’s biggest companies, governments and international organizations. We aim to connect them to opportunities and help them to achieve their ambitions.