Sorry, this listing is no longer accepting applications. Don’t worry, we have more awesome opportunities and internships for you.

Adjunct: Spanish

Wilmington Health

Adjunct: Spanish

Wilmington, NC
Full Time
Paid
  • Responsibilities

    ABOUT WILMINGTON HEALTH

    Since 1971, Wilmington Health has been committed to the care and health of our community in Wilmington as well as all of Southeastern North Carolina. Wilmington Health is structured as a multi-specialty medical practice with primary care providers integrated into the system. In this way, Wilmington Health is able to provide a comprehensive and coordinated approach to the care of all our patients. Wilmington Health is committed to using collaborative, evidence-based medicine in providing the highest quality of care to the patients we serve.

     

    PURPOSE:

    Supports the administration of the clinic’s computer systems by completing special projects; troubleshooting complex hardware and software problems and administering network access, communications and security for end-users and groups in a complex network environment of Windows Ethernet local area network, intranet/internet, wireless and legacy systems.

     

     DISTINGUISHING CHARACTERISTICS

    The Systems Support Specialist is the first level of a two-level computer system support series. The Support Specialist is distinguished from the Senior Support Specialist, who has the added responsibility of supervising staff and day-to-day computer operations of a unit.

     

    ESSENTIAL DUTIES/RESPONSIBILITIES:

    • Provides end-user support for computer applications which include designing and generating various reports; creating back-up copies of data sources; and loading new data into systems.
    • Completes special computer projects to include researching and testing necessary products, making recommendations, developing standards, overseeing implementation, and documenting the process.
    • Monitors hardware, software, and telecommunications equipment to include installing and upgrading applications; configuring programs to meet end-user needs; troubleshooting issues; and reviewing usage reports.
    • Serves as a consultant to department heads and staff by assessing needs and recommending appropriate hardware and software.
    • Coordinates system security to include adding and deleting users as necessary; assessing individual access needs and making system changes; and troubleshooting system access issues.
    • Performs other duties of a similar nature or level. Performs work during emergency/disaster situations.

     

    POSITION SPECIFIC DUTIES

    Some positions may: serve as lead to staff to include assigning and monitoring work, providing direction, and training staff.

    OTHER DUTIES:

    • Involves typing, talking, hearing, seeing, and repetitive motions.
    • Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or negligible amount of force constantly to move objects.
    • Travel between clinic locations throughout the Wilmington area is required on a daily basis. The ability to work an “on call” rotation involving being available to respond to telephone calls requesting assistance and/or physically responding to a clinic location during evening hours and weekends is required.

    Required Skills

    SUPPORT SPECIALIST COMPETENCIES

     

    GENERAL

    1. Customer Service
    2. Professionalism/Integrity/Responsibility
    3. Teamwork/Process Focus
    4. Dependability/Punctuality
    5. Interpersonal Relationships/Communication
    6. Judgment/Decision Making/Problem Solving
    7. Quality/Quantity
    8. Initiative
    9. Safety/Housekeeping
    10. Organizational Skills/Time Management

     

    DEPARTMENT SPECIFIC

    Knowledge of:

    • Principles of computer hardware, software, and networking
    • General programming techniques
    • Data management principles
    • Troubleshooting computer hardware, software, and networking
    • Hardware, software, and services vendors
    • Customer service techniques
    • Work monitoring techniques
    • Techniques for generating automated reports
    • Various software applications with emphasis on electronic medical records and practice
    • management software
    • Internet concepts
    • Basic business principles

    SKILL IN:

    • Assigning and monitoring work
    • Ethernet network design
    • Windows network administration
    • Supporting mobile/wireless computers
    • Supporting remote access solutions
    • Analyzing end-user system and program needs
    • Installing and configuring PCs and printers
    • Creating backups of data sources
    • Monitoring and maintaining computer system security
    • Configuring systems and software
    • Providing customer service
    • Designing and maintaining internet sites
    • Communication, interpersonal skills as applied to interaction with coworkers, supervisor, clinic
    • staff, etc. sufficient to exchange or convey information and to receive work direction

     

    ADA PHYSICAL DEMANDS:

    Rarely (Less than .5 hrs/day)  Occasionally (0.6 – 2.5 hrs/day) Frequently (2.6 – 5.5 hrs/day) Continuously (5.6 – 8.0 hrs/day)

    PHYSICAL DEMAND

    FREQUENCY

     

    Standing

     Frequently

     

    Sitting

    Continuously

    Walking

    Occasionally

    Kneeling/Crouching

    Occasionally

    Lifting

    Occasionally

     

    Required Experience

    QUALIFICATIONS

    Required:

    • Bachelor’s Degree Computer Science or a related field
    • Three years computer support experience that includes installation and troubleshooting, where one year was at a supervisory level
    • or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above
    • Valid NC Driver’s License
  • Qualifications

    SUPPORT SPECIALIST COMPETENCIES

     

    GENERAL

    1. Customer Service
    2. Professionalism/Integrity/Responsibility
    3. Teamwork/Process Focus
    4. Dependability/Punctuality
    5. Interpersonal Relationships/Communication
    6. Judgment/Decision Making/Problem Solving
    7. Quality/Quantity
    8. Initiative
    9. Safety/Housekeeping
    10. Organizational Skills/Time Management

     

    DEPARTMENT SPECIFIC

    Knowledge of:

    • Principles of computer hardware, software, and networking
    • General programming techniques
    • Data management principles
    • Troubleshooting computer hardware, software, and networking
    • Hardware, software, and services vendors
    • Customer service techniques
    • Work monitoring techniques
    • Techniques for generating automated reports
    • Various software applications with emphasis on electronic medical records and practice
    • management software
    • Internet concepts
    • Basic business principles

    SKILL IN:

    • Assigning and monitoring work
    • Ethernet network design
    • Windows network administration
    • Supporting mobile/wireless computers
    • Supporting remote access solutions
    • Analyzing end-user system and program needs
    • Installing and configuring PCs and printers
    • Creating backups of data sources
    • Monitoring and maintaining computer system security
    • Configuring systems and software
    • Providing customer service
    • Designing and maintaining internet sites
    • Communication, interpersonal skills as applied to interaction with coworkers, supervisor, clinic
    • staff, etc. sufficient to exchange or convey information and to receive work direction

     

    ADA PHYSICAL DEMANDS:

    Rarely (Less than .5 hrs/day)  Occasionally (0.6 – 2.5 hrs/day) Frequently (2.6 – 5.5 hrs/day) Continuously (5.6 – 8.0 hrs/day)

    PHYSICAL DEMAND

    FREQUENCY

     

    Standing

     Frequently

     

    Sitting

    Continuously

    Walking

    Occasionally

    Kneeling/Crouching

    Occasionally

    Lifting

    Occasionally

     

  • Industry
    Hospital and Health Care