Are you passionate about providing great service and doing the right thing for your customers, staff, and community? Do you thrive in a fast paced environment where energy, enthusiasm, and authenticity are the key to success? Look no further:

REDWOOD CREDIT UNION IS LOOKING FOR A VP OF MEMBER EXPERIENCE TO LEAD OUR ALREADY STELLAR, AWARD WINNING TEAM BASED OUT OF SONOMA COUNTY!

We’re a great place to work and widely recognized as a leader in the financial services industry, with accolades that include:

• Voted Best Places to Work in the North Bay 14 years in a row (and running!)
• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate
• Healthiest Credit Unions in the USA, rated by Glatt Consulting
• World-class employee engagement scores

Required Skills

BEING THE VP OF MEMBER EXPERIENCE STARTS BY BUILDING STRONG RELATIONSHIPS THAT ARE FOUNDED ON PEOPLE, COOPERATION, SERVICE, AND TRUST – AND IT IS FUNDAMENTAL IN HOW WE DISTINGUISH OURSELVES IN THE FINANCIAL SERVICES INDUSTRY.

BRANCH LEADERSHIP

As a leader in our branch network, you’ll serve a critical role in the mentorship you provide to staff, in the relationships you build within our communities, and in how our Mission, Vision, Values, Service Standards, and Brand promise are all delivered.

MEMBER VALUE OF OUR SERVICES

We think outside the box and challenge what traditional financial services look like by providing superior products that are truly one of a kind, coupled with service that is out of this world! We inspire others through our acts of stewardship and by embracing the credit union philosophy of “people helping people” in all that we do. We love to help our Members succeed, and it shows.

YOUR ROLE AS THE VP OF MEMBER EXPERIENCE

As the VP of Member Experience, you will establish and maintain key business relationships within the community, while identifying and driving additional opportunities through continued community involvement and business development efforts. 

Furthermore, you are to be involved with all activities that relate to the day-to-day operations of the branch, ensuring that service levels and the needs of your staff and Members are always met. 

Required Experience

AS THE VP OF MEMBER EXPERIENCE THE IDEAL CANDIDATE HAS:

• A combination of education and experience equivalent to a bachelor’s degree in business administration or closely related field
• At least five years progressively responsible retail and sales management experience in a financial institution including four years management experience.

WE WANT TO HEAR FROM YOU AND HOW YOU WOULD HELP TO LEAD OUR SONOMA COUNTY TEAM AS THE VP OF MEMBER EXPERIENCE, TAKING MEMBER SERVICE AND RELATIONSHIP BUILDING TO A WHOLE NEW LEVEL!

SERVICE ~ TRUST ~ PEOPLE ~ COOPERATION We are an Equal Opportunity Employer

BEING THE VP OF MEMBER EXPERIENCE STARTS BY BUILDING STRONG RELATIONSHIPS THAT ARE FOUNDED ON PEOPLE, COOPERATION, SERVICE, AND TRUST – AND IT IS FUNDAMENTAL IN HOW WE DISTINGUISH OURSELVES IN THE FINANCIAL SERVICES INDUSTRY.

BRANCH LEADERSHIP

As a leader in our branch network, you’ll serve a critical role in the mentorship you provide to staff, in the relationships you build within our communities, and in how our Mission, Vision, Values, Service Standards, and Brand promise are all delivered.

MEMBER VALUE OF OUR SERVICES

We think outside the box and challenge what traditional financial services look like by providing superior products that are truly one of a kind, coupled with service that is out of this world! We inspire others through our acts of stewardship and by embracing the credit union philosophy of “people helping people” in all that we do. We love to help our Members succeed, and it shows.

YOUR ROLE AS THE VP OF MEMBER EXPERIENCE

As the VP of Member Experience, you will establish and maintain key business relationships within the community, while identifying and driving additional opportunities through continued community involvement and business development efforts. 

Furthermore, you are to be involved with all activities that relate to the day-to-day operations of the branch, ensuring that service levels and the needs of your staff and Members are always met.