Medical Office Call Center needs 1 year medical insurance or medical office experience.

Medical Office Call Center requires;

Computer system experience with data entry and database documentation knowledge.

Call center or professional office experience.

Positive and energetic attitude.

Ability to communicate clearly and confidently.

Ability to multi-task and manage time effectively.

Attention to detail, grammar, and spelling accuracy.

Medical Office Call Center duties:

Responds to Montana member inquiries in a call center environment using standard scripts and procedures.

Gathers information, assesses caller needs, research and resolves inquiries and documents calls.

Provides clear and concise information regarding member eligibility status, passport provider change and member benefits.

Follows documented policies and procedures including call handling and escalations.

Overall acts as an advocate for the Medicaid members to ensure their needs are met.