Customer Care Call Center needs 1 year in telephone customer service or related experience

Customer Care Call Center requires:

Five days a week Monday - Friday. Eight (8) hour shifts between the hours of 7:55 AM 5:00 PM. Overtime may be required.

High School diploma or GED

A minimum of 1 year in telephone customer service or related experience

Excellent communication skills

Knowledge of the use of PCs and related software

Experience in data entry (alpha and numeric) or with a 10-key calculator with minimal error ratio

Customer Care Call Center duties:

Responds to telephone inquiries and complaints using standard scripts and procedures

Answers questions regarding child support payments posting, payments disbursement, and account histories.

Defines or resolves inquiries received either through written or telephone correspondence.

Gathers information, researches/resolves inquiries and logs customer calls

Communicates appropriate options for resolution in a timely manner

Informs customers about services available and assesses customer needs

Maintains updated records and logs