Network Telecom Engineer needs 7+ years with call center technology – Avaya, Alvaria, Noble, LiveVox, or similar Telephony platforms . 5+ years with Avaya Communication Manager. Versions 5.2.1 and above is preferable
Network Telecom Engineer requires:
- Bachelor's degree in Network, Engineering, or Telecommunications. Years of experience can serve as education experience as well. . Can be available 24/7 or able to respond within a 4 hour period if needed
- Avaya certifications preferred: ACA or ACIS or ACSS or ACS or ACE or ACSA . Hands on experience with Avaya servers such as S8300, S8410, S8500, S8700 and S8800 server .
- Demonstrated experience on Avaya SM/SMGR/SBC .
- Proficient in installation and configuration of Avaya Systems .
- Good understanding of Avaya architecture and design .
- Design experience on Avaya Unified communication products .
- Experience with other Avaya appliances, i.e. Avaya Aura Messaging, Avaya CMS, and Avaya OneX Agent .
- Excellent customer service skills, highly motivated, self-starter .
- A thorough understanding of how to troubleshoot Avaya problems
- Desired Skills.
- Bachelor's degree in Network, Engineering, or Telecommunications.
- Years of experience can serve as education experience as well
- Hybrid work schedule with approximately 3 days per week onsite in Evansville IN office.
Network Telecom Engineer duties:
- Resolve issues with the Avaya systems on site
- Supports voice engineering initiatives for all project-related and ongoing operations support for voice communications services
- Implements and troubleshoots enterprise Voice-related solutions/incidents/system outages
- Responsible for day to day adds, moves, changes, and user troubleshooting;
- Maintain enterprise awareness of system maintenance and outages, as well as world events that could impact IT operations
- Monitors ticket queues to ensure customer tickets and service requests are promptly addressed
- Monitors, review, recommend, test, and implement new software revision/feature sets/patch evaluation and trade studies, periodic system refresh