Support Engineer needs 7 + years experience

Support Engineer requires:

Linux skills (should know all Linux commands- mainly awk, sed, ps, lsof, netstat)

Scripting skills are plus (bash, python)

Troubleshooting skills

Databases

Standard RPE and excellent communication skills both written and verbal.

Strong Linux skills

Experience w/ Python for task automation

Good communication skills

Experience with Incident management processes

Oncall support is required

Strong Linux troubleshooting skills

Task automation experience in any programming language

Practical experience of at least one pillar of observability (metrics, logs s or traces)

Exhibit working knowledge in at least ONE of the following areas

SQL

REST services (API)

Load balancing and networking

Performance troubleshooting and resolution

Confident collaboration skills

Desired Skills

Python development for task automation

Experience with site reliability engineering practices, like service level objectives (SLOs), error budgets, blameless postmortems, toil reduction

Prior experience creating operational dashboards (Splunk, Grafana, etc)

Experience administering and/or supporting ServiceNow