JR Helpdesk Rep needs 2-3 years' office environment hardware/software support.

JR Helpdesk Rep requires:

2 years computer operations with demonstrated familiarity with communications(voice, data, telecommunications) or Windows NT administration.

• Proficient in Microsoft Office Products.

• Must be organized and able to prioritize.

• Strong communication skills.

• Knowledge of computer hardware, hard drives, etc.

• In depth knowledge of telecommunications equipment and repair.

• A+ Certification.

Call Centers or Support Support Environments.

• Worked as a Computer Support Technician or Computer Operator or Network Coordinator/Administrator.

• Associates Degree or proficiency degree in Computer Science.

JR Helpdesk duties:

• Monitors and troubleshoots all computer, telecommunications, copiers and printer problems and issues.

• Sets up individual user computers/workstations and peripheral devices on network.

• Identifies and resolves problems, makes repairs and/or coordinates service.

• Maintains records of equipment inventory, problems and failures.

• Makes recommendations regarding replacement of equipment.