Technical Support Rep needs 3 years' work experience as an IT or Desktop Support Technician

Technical Support Rep requires:

Bachelor's degree in Information Technology or Computer Science

3 years' work experience as an IT or Desktop Support Technician

Familiarity with networking systems and protocols.

Knowledge of remote desktop support systems including TeamViewer.

Technical Support Rep duties:

Provide exceptional customer service in person, via phone and email as appropriate.

Resolve help desk issues including troubleshooting hardware and software issues.

Perform user administration duties.

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