Communications Technician II needs 3 years of experience troubleshooting and resolving issues with voice communications infrastructure, including voice gateways, carrier circuits, and DMARC's required.
Communications Technician II requires:
Minimum three years of experience troubleshooting and resolving issues with voice communications infrastructure, including voice gateways, carrier circuits, and DMARC's required. Experience in academic and/or healthcare environments is preferred.
Experience with Cisco Unified Communications Manager and Cisco Unity technologies to troubleshoot and resolve service issues preferred.
Experience with Cisco UCCX-related technologies (call center), including Finesse for troubleshooting agent issues is preferred.
Associates degree in electronics or related field or a graduate of a technical school.
Communications Technician II duties:
• Makes decisions outside of established procedures affecting the system's operation, if needed.
• Monitors, diagnoses and implements the repair of communications networks, equipment, and software in accordance with established procedures.
• Diagnoses carrier-related problems, including digital and analog circuits, and reports status and repairs needed. Reports issues and opens tickets with carrier services. Follows up to completion.
• Assists carriers with access to closets and equipment.
• Installs communications equipment to board level or as instructed.
• Responds to customer questions and inquiries regarding features and functions of the communications system.
• Enter incident and request tickets in our ITSM tool, ServiceNow, and properly document tickets to capture an accurate history of events with the relevant details.