Account Clerk needs 2+ years' experience.

Account Clerk requires:

• Ø Basic knowledge of accounting principles and practices.
• Ø Knowledge of Microsoft Office (Word, Excel, Access, Outlook), Internet, and other computer applications.
• Ø Must possess strong organizational skills and the ability to prioritize and maintain multiple assignments.
• Ø  Must have excellent listening skills.
• Ø Must be able to take direction and perform task in an expedient manner.
• Ø Must have good customer service, and interpersonal skills.
• Ø Ability to write reports, business correspondence and procedure manuals.
• Ø  Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ø Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ø Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Account Clerk duties:

• Ø Assist in coordinating the installation, service, and billing of Multifamily Account Customers.
• Ø  Work with the branches and Monitoring department to research and resolve customer issues.
• Ø  Ensure that all customer correspondence is responded to or forwarded to the appropriate department within 24 hours of receipt in the department.
• Ø Prepare formal correspondence in response to customer's questions or concerns.
• Ø Assist in handling customer escalations.
• Ø  Pull Mastermind data for Account Managers and Sales Team.
• Ø Assist tracking statistical information as needed for the department and compile data into reports that are submitted to management in a timely manner.
• Ø Assist in acquiring required permits.