At HSBC, the health and well-being of our employees remains of utmost importance. Many of our roles are permitted to work from home (in states in which HSBC is licensed to operate) until further notice. Upon resumption of normal operations, this role may be performed at our Charlotte, North Carolina office.

As our Global Relationship Manager you'll be the go-to advisor for acquiring, retaining and growing Large Corporate (LC) and Middle Market Enterprise (MME) Commercial Banking customer relationships. The Global Relationship Manager is located in the CMB Charlotte regional office and reports to the Regional Team Head. You'll tackle every interaction with curiosity to uncover and solve potential roadblocks before they happen. Every day, you'll build trust with clients and the Corporate Banking Centre teams by learning new concepts and researching information in real-time to provide creative solutions. To thrive in this job, you'll need a proven understanding of commercial lending and risk assessment. You should also be familiar with a CRM tool and the technical and personal details it takes to manage many stakeholders through a complex decision-making process.

ABOUT US

Our purpose - Opening up a world of opportunity - explains why we exist. We're here to use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We're bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world - for our customers, our people, our investors, our communities and the planet we all share.

HERE'S WHAT YOU MIGHT EXPECT ON A TYPICAL DAY:

• Build existing and winning new long-term relationships with the customers we want to bank, coherent with HSBC's strategy to be the Leading International Bank.
• Own customer engagement, ensuring service excellence for all aspects of any customer. Collaborating with product partners to identify and match customer needs with relevant expertise; notably with Trade, Cash Management, and Investment Banking and Markets.
• Lead, inspire and motivate junior colleagues to ensure a flawless relationship management service is delivered. Act as a great teammate, supporting development of a positive, collaborative culture consistent with Group Values.
• Scenarios range in complexity and you need to adapt to one-of a kind challenges, everyday scenarios, and geopolitical issues.

QUALIFICATIONS:

Employment eligibility to work with HSBC in the U.S. is required as the company will not pursue visa sponsorship for these positions

PLEASE APPLY IF YOU HAVE:

• Proven ability in identifying and meeting customer needs through matching a broad range of products and services;
• Good level of business acumen and commercial awareness, including economic, cultural, procedural and regulatory issues;

As an HSBC employee, you will have access to tailored professional development opportunities and a competitive pay and benefits package. We work hard to ensure that our workplace is a diverse, inclusive and meritocratic environment and we have a strong commitment to sustainability. Our Employee Resource Groups (ERGs) play a central part in life at HSBC, including the development of our employees and our connection to the communities and customers we serve. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank for the future!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

HSBC is one of the world’s largest banking and financial services organizations. Our global businesses serve around 39 million customers worldwide through a network that covers 62 countries and territories. Our customers range from individual savers and investors to some of the world’s biggest companies, governments and international organizations. We aim to connect them to opportunities and help them to achieve their ambitions.